Appalachian Power

4.3
529 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts


*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com
Updated on
Jan 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Financial info and 3 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
503 reviews
Corinna Smith
January 12, 2024
I'm elderly disabled and this really helps me. Thank You
5 people found this review helpful
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John F
May 10, 2021
It would be nice to have current readings since we now have smart meters. I'd like to see the daily usage and a daily figure of what my usage is costing me. This can easily be done and other utility providers are providing that service. The power company can see my meter from their home office but I can't see my meter from the app. Thats not smart.
70 people found this review helpful
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Mel R
January 15, 2021
It consistently says "Oops! Something went wrong on our end, please try again." I have redownloaded, checked for app updates. I went to pay for part of my bill, and it took the whole price even after typing in the payment amount I wanted to pay and select pay.
39 people found this review helpful
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What's new

"This release includes bug fixes and performance enhancements."