My AIA : Insurance & Wellness

3.2
13.7K reviews
1M+
Downloads
Content rating
Everyone
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About this app

A Healthier, Longer, and Better Life is now even more accessible with the enhanced My AIA app.
With health and wellness at the top of mind, this lifestyle mobile application is AIA Malaysia’s dedication to simplifying health journeys through a seamless and personalised experience. AIA Malaysia customers can easily manage their insurance & takaful plans, make premium/contribution payments, keep track of their fitness and health with AIA Vitality, gain access to healthcare services such as doctors’ consultation, and even enjoy exclusive rewards, all in just one app!

Here’s how you can use the My AIA app:

Manage Your Insurance/Takaful Plans & Premium/Contribution Payment
• View policy/certificate information
• Review your plan and coverage sufficiency with Financial Health Check
• Add/View your e-medical card(s)
• Make payments for your AIA plans via the app
• Get notified on your individual policy/certificate updates including online claims submission status, unsuccessful autodebit deductions, payment reminders and many more.

Manage Your Medical Benefits (for Employee Benefits members ONLY)
• Ease of access to cashless medical care
• View your e-medical card(s), referral letters and guarantee letters including your dependants’
• Pre-register for cashless visits to any AIA panel of medical providers
• Locate AIA panel clinics & hospitals/AIA Platinum hospitals
• Receive immediate notification for your medical bills, referral letters and guarantee letters on your phone
• Get updates on insurance/takaful claims and submit your medical claims online

Make Healthier Choices with AIA Vitality
• Check your AIA Vitality points and status on the go
• View recommended and personalised wellness activities
• Track your daily steps and workouts by linking your favourite fitness devices or health apps to earn points. A wide range of the most popular apps and devices are supported.
• Monitor your Weekly Challenge progress and get rewarded when you achieve your Weekly Challenge target
• Track your meals and get food scores with the AI-powered Food Tracker
• Complete online assessments and claim points for your health checks or assessments
• Access other features and benefits exclusive for AIA Vitality members

Online Access to Healthcare Services (Available for Individual Policy/Certificate Holders )
• Chat with a doctor online
• Symptoms checking
• Medication delivery

Exclusive benefits, rewards & offers with the enhanced rewards dashboard
• Available to all AIA Malaysia customers
• A wide range of Lifestyle, Healthcare, Wellness, Wealth & Protection partners
• Redeem and save Vitality Rewards easily with the new rewards wallet
Updated on
Jan 17, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
Data can’t be deleted
3.2
13.7K reviews
Fariz
January 19, 2023
Terrible is an understatement. It's slow to load, it's slow when navigating between different pages. Sometimes it doesn't even load and crashes. I can't link my health app so none of my activities are being tracked, and I have been very active the past year. Its says to try to delink and link again but I can't even delink it! I have tried uninstalling and reinstalling but I still can't delink it. Terrible. I would give 0 stars if that was an option.
2 people found this review helpful
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AIA Bhd
January 21, 2023
Hi Fariz, sorry for the experience. We’ll look into it immediately. In the meantime, do try uninstalling & reinstalling the app as it might be due to the cache. We also appreciate it if you can drop us your details (eg. your My AIA User ID) at my.customer@aia.com or use the "Report An Issue" feature in the login page to speed up our investigation.
Daphne Pain
January 19, 2023
The app does not seem to record any of my workouts consistently. Some days my activities are tracked, but most days it isn't tracked. Tried to sync many times, I have also tried updating the app, updating strava, updating my watch, de link and linking the device again but nothing works. I'm missing out on the points because I am not meeting the weekly target.
1 person found this review helpful
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AIA Bhd
January 21, 2023
Hi Daphne Pain, we're sorry that you are facing this issue. For us to investigate further, we would appreciate it if you could kindly use the "Report An Issue" feature available in the login page, or email your details to customercare@aiavitality.com.my. We hope to hear from you soon, so that we may improve your experience.
Felicia T
January 30, 2023
Just terrible, honestly as a health and fitness app, all they do is give you grief and stress, so stingy to give the rewards we've rightfully earned, and every update seems to try and make it worse. App is also kinda slow and not user friendly, the UI isn't great to navigate with and workouts and slow to sync, and even if you overcome that they give you BS to deal with that you will not be informed in advance, now despite working around this app's stupidity, I still missed out on 3 weeks work.
Did you find this helpful?
AIA Bhd
January 30, 2023
Hi Felicia, we're sorry that you are facing this issue. For us to investigate further, we would appreciate it if you could kindly use the "Report An Issue" feature available in the login page, or email your details to customercare@aiavitality.com.my. We hope to hear from you soon, so that we may improve your experience.

What's new

This release includes a fix that addresses Huawei device's login issues.