AIA+ Malaysia

3.3
19.2K reviews
1M+
Downloads
Content rating
Everyone
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About this app

A Healthier, Longer, Better Life is now even more accessible with the enhanced AIA+ (formerly known as My AIA Malaysia) app.

This lifestyle mobile application is AIA Malaysia’s dedication to simplifying health journeys and making life lagi better for its customers through a seamless and personalised experience. AIA Malaysia customers can easily manage their insurance & takaful plans, make premium/contribution payments, keep track of their fitness and health with AIA Vitality, gain access to digital healthcare services such as doctors’ consultation, and even enjoy exclusive rewards, all in one app!
Updated on
Apr 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
18.9K reviews
Simon Yap
September 14, 2020
I like the layout of the app. The information shown on the different pages are clear & information about my premiums & payment methods are easily accessible. The only gripe I have with it is linking my fitness tracker to the app to earn my vitality points. Even after calling customer service, they have yet to resolve the issue. Maybe it's just my device, the customer service or the rate of resolving this issue could be more efficient.
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Malik Malak
February 19, 2023
Even if you click the remember me box. It does not remember your username or password. It will not let you use anything related to a previous username, email, or anything you would actually remember. Then, when you do put in all the information. It freaks out and says the password is incorrect. If you go to their desktop website, I can log in regularly. Something is wrong with this app.
1 person found this review helpful
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AIA Bhd
February 20, 2023
Hi Malik Malak, for security measure & for a better experience, we highly suggest you to set up the biometrics login by for ease of access. If the issue still persists, kindly use the "Report An Issue" available in the login page, or on the top left hamburger menu after you logged in or email us at my.customer@aia.com to investigate further.
siew aik Tian
May 23, 2024
Disappointed, not user-friendly, response time is extremely SLOW. Bad page load time. Just logged in to AIA Vitality point achieved - weekly challenge, after waiting for 8 minutes, the page still didn't respond, given up. Same issue for voucher redemption page, very slow. Uploading medical report in the assessment page is inconvenient, requiring uploading each page one by one. AIA, as reputable co. Unfortunately, the app does not reflect the standards at all. Among the worst apps I have used.
2 people found this review helpful
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AIA Bhd
May 23, 2024
Hi, we apologies for the issue that you faced. Please be informed that the issue has been resolved, you may try to login again. If the issue still persists, we'd appreciate it if you could kindly email your details (User ID) to customercare@aiavitality.com.my for us to assist. We hope to hear from you soon so that we may improve your experience.

What's new

We will be rolling out a mandatory update on the AIA+ app on 18 April 2024 to make way for a few enhancements.

We encourage you to enable the auto update function on your device to continue to enjoy a seamless experience on AIA+.

Thank you for your patience.