Rammble
Whatever the last update did, it broke the app. I can't see my transactions or refresh the app. I constantly get an error that says "Sorry, there was a problem. Please try again later." I've used this app for years but now it's unusable. I've tried uninstalling, reinstalling, clearing cache, logging out, but nothing seems to resolve the issue. Air Miles needs to start actually reading the dozens of reviews on Google Play about this issue instead of referring us to their useless customer service.
11 people found this review helpful
AIR MILES Loyalty Inc.
9 April 2024
We are aware of this & are working on a fix. Thank you for taking the time to share! For personal assistance, please reach out to our live chat team here: https://www.airmiles.ca/en/get-help.html#contact-us
Andrew De Aguiar
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Ever since they recently updated it... I always get warning saying can't refresh and can't see recent transactions. As well if I try to save a offer for extra miles...I have to click it a few times to get it to save properly to my account. the app has become useless to use. It's been going on for the past month or more. Need this fixed.
6 people found this review helpful
AIR MILES Loyalty Inc.
8 April 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.airmiles.ca/en/get-help.html
Dominique Franco
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The app has some issues when you're trying to create an account. (Galaxy S9 user) The only way that I could make it was through the website and then logging into the app... even that way was confusing because of collector number and a required PIN that wasn't included in the mail they sent me... To be honest, it needs to be fixed quickly because I feel other people will find it difficult and may give up
AIR MILES Loyalty Inc.
24 April 2024
Sorry to hear you are having trouble. Please reach out to our secure live chat at www.airmiles.ca/contactus and one of ambassadors can help trouble shoot with you.