
Ame Sauvage
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Here is a hint for those from the U.S. trying to use this app but couldn't get the verification code. I ran into the same issue not receiving a text to my main phone number. However, as I registered the app using my Google voice number, the verification code went through and the app is activated. Also, multi language suppory is still available. One just has to get through the first step of selecting the preferred language in Spanish, then the rest will take care of itself.
3 people found this review helpful
Secretaría de Estado de Seguridad - Mº Interior
April 10, 2024
Thank you for your review. We're sorry to hear that you had difficulties receiving the validation code. If at any time you have any problem related to the app, do not hesitate to write to our support team alertcops@interior.es so they can help you as soon as possible.

Mike S
Seems a good idea, so installed and got the code (UK phone) OK. However, it seems you can't set up the SOS button with the 'authorities' as Guardians. As I am a solo traveller this makes it somewhat limited value since in an SOS situation it's the emergency services I'd want first. Bug? or by design?
Secretaría de Estado de Seguridad - Mº Interior
April 14, 2025
Thank you for installing AlertCops and sharing your feedback The SOS button sends alerts to your trusted contacts. Only if you belong to the healthcare or gender violence groups will the alert be sent directly to Spanish law enforcement. However, the app allows you to start a chat with the police or Guardia Civil whenever you need. Kind regards!

Al Sagan
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I had a friendly response using this app This app was designed by the Guardia for English. It is comforting to know if you enable location you do not have to try and explain where you are contacting the Guardian from. Also preset problems on screen for quickness. Phone or message or call back. Excellent.
49 people found this review helpful
Secretaría de Estado de Seguridad - Mº Interior
November 19, 2020
Hola Al, muchas gracias por su valoración y comentario. Nos alegra saber que la app le ha resultado útil. Seguiremos trabajando para ofrecer cada vez un servicio aún más efectivo. Un saludo.