Amazon Relay

Amazon Mobile LLC

About this app

The Amazon Relay mobile app is for carriers, owner-operators and drivers who want to manage their Relay freight on the go. From the grocery store checkout line to the parking lot of fuel stop, carriers and owner-operators can use the app to book and manage loads anywhere they get a phone signal. And truck drivers can use the Relay app to find the safest route for their Amazon cargo, along with site-specific information about facilities that makes entry faster.

If you’re a carrier or owner-operator, you’ll like…

* Load Board that makes it easy to book loads that fit your schedule
* Suggested Reloads that maximize drivers’ schedules by surfacing additional trips along their routes
* Post A Truck, which automatically books loads that match truck availability
* Trips page, where you can view booked loads and assign or update drivers
* Push notifications about important updates and announcements from Relay

Drivers will enjoy…

* Free navigation on truck-friendly routes, including routing to Amazon truck entrances
* Lane guidance that tells drivers which lane they should be in while approaching their next turn
* Notifications when loads are ready for pick up, when loads get cancelled, or when new loads get added to a driver’s schedule
* Load History, where drivers can view the last two weeks of loads hauled for Amazon
* Ability to report delays or disruptions to company dispatchers and Amazon
* Digital proof of delivery and bills of lading documents that make it easier to track paperwork

By using this app, you agree to the Amazon Relay Terms of Use (relay.amazon.com/terms (http://relay.amazon.com/terms) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy).

Ratings and reviews

The app is OK. The GPS navigates you the longer routes though. The ETA usually isnt accurate. We get dinged for not being on time when we have delays beyond our control . The app should be updated to account for delays when were waiting for other trucks to load/unload at amazon facility and post offices, etc. We definitely shouldnt be held accountable for things beyond our control.

The only thing I like about this app is I don't have to get out of my truck at stops to check in. Other than that, this app is required to be on location at all times which is intrusive, needs my personal Amazon account info to sign in which is intrusive, does not give notification or does anything to let you know when I get a load or more importantly, when changes are made to routes which in that case I wouldn't know either unless I looked or my dispatch tells me. The navigation is garbage..etc

New view is not bad. Takes some getting use too. However, the GPS is horrible. It needs to be definitive when giving directions. It shouldn't tell you keep left then keep right. Should say what highway to take. For example if approaching a split on highway, GPS should prompt to take north or south. Also seems to not disclose what exit to take and is showing names that don't appear on highway signs.

What’s new

Bug fixes and performance improvements