A Google user
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This is frustrating, I cannot access my account anymore. I kept getting the advertisement slide anytime I click on the app to check my account, I have done everything it asked me to do, but it kept go over and over. Installed and installed, still nothing is changing. I have pending transactions to complete.
145 people found this review helpful
Hi, we would like to chat with you with regards to your experience with us. Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us look into this for you. We apologize for any inconvenience caused.
A Google user
This app is very frustrating and forget about trying to get help setting it up online. You really are not delivering what you promised with this app especially for those outside Africa. The app should work on any phone and any phone number around the world as long as the person as an active account with Ecobank. Please have a professional fix it. It is really worth it if you want to keep some customers.
23 people found this review helpful
Hi Sopey Mame Diarra, we are sorry for the inconvenience caused . Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us assist adequately on this .
Fortunate Nwachukwu
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I have security concerns with this app. Why am I seeing my dashboard even without logging in? Ecobank, there should be a user authentication before the dashboard is displayed. Also, you can use this app on multiple devices without it detecting that. The app should take care of this. Either allow one device at a time or have an option to make a secondary device. Every other feature works fine for me, but if the app is not secure enough, of what use are the other features? Please fix this!
5 people found this review helpful
Dear Fortunate, We sincerely apologize once again for the inconvenience experienced. A gentle reminder to reach us via assist@ecobank.com or call us on 0302 21 39 99/ 08 00 00 32 25 or chat us live via Rafiki on the Mobile App. This will enable us to engage you for further details to provide the needed support. We await your kind feedback.