360 Textolic

360 Degree Cloud

About this app

360 Textolic — Your Native Salesforce CTI & Messaging App

Take your Salesforce call center and messaging workflows wherever your sales and support teams go. 360 Textolic is the mobile companion for 360 CTI and 360 SMS — built natively for Salesforce, with no custom APIs, no middleware, and no complicated setup.

Whether your team is in the office, on the road, or working remotely, they can make calls, receive calls, send SMS/MMS, and engage customers on configured channels — all from one app, with every interaction logged back to Salesforce automatically.

WHY 360 TEXTOLIC? • Native Salesforce CTI — not a standalone dialer • Calls + SMS/MMS + omnichannel messaging in one app • Click-to-dial and record-aware conversations • Automatic call logging, dispositions & activity tracking • Works with your existing 360 CTI & 360 SMS setup • No hidden costs or add-on feature pricing • 24/5 free support

SMART CALLING FOR SALES & SUPPORT Make and receive business calls from your mobile with enterprise-grade VoIP.

• Inbound & outbound calling with push notifications • Click-to-dial from any Salesforce record • Caller lookup with matched Lead, Contact, Account or Case details • Choose CTI outgoing lines from assigned numbers • In-call controls: mute, speaker, Bluetooth & keypad • Post-call disposition logging synced to Salesforce • DNC awareness built into your workflow • Call history: Incoming, Outgoing, Missed & Voicemail • Play call recordings and voicemails on the go

OMNICHANNEL MESSAGING Engage customers beyond voice with Salesforce messaging on mobile.

• Two-way SMS & MMS from Salesforce records • Send images, documents, audio & video attachments • Channels: SMS/MMS, WhatsApp, Line & Facebook (as configured) • WhatsApp Business templates & SMS merge-field templates • Compliance & opt-in template support • Group chat, unread filters & message search • Start conversations from Leads, Contacts, Accounts, Cases & more • Push alerts for incoming messages

SALESFORCE-NATIVE — ZERO SETUP • Log in with Salesforce, SSO/Passkey, custom domain or Sandbox • Auto-sync numbers, channels, templates & org settings • People search across Salesforce objects • Record hub to call or message any customer • Refresh settings to pull latest org configuration No APIs to build. No servers to maintain. Just install, sign in, and go.

BOOST PRODUCTIVITY • Call and text from anywhere with full Salesforce visibility • Screen pop context on incoming calls • Log outcomes with dispositions synced to Tasks • Review recordings and history for coaching • Track every interaction — even on mobile

OUR PROMISE Built by 360 Degree Cloud Technologies — creators of the top-rated native 360 CTI app on Salesforce AppExchange.

✔ No hidden costs ✔ 24/5 free support ✔ Enterprise-grade Salesforce authentication

PRE-REQUISITES • Active Salesforce account • 360 CTI and/or 360 SMS configured in your org • Valid app licenses as required

Contact support for help getting started.

Download 360 Textolic and give your team the power to call, text, and close — from anywhere, with everything in Salesforce.

What’s new

* Added "My Chats" as the default subtab with a new 'Filter' option.
* Enhanced 'Conversation' screen filters for easier navigation.
* Made minor UI improvements for a smoother experience.