
Mike
The app says I'm on a payment arrangement but doesn't give the option to pay it off. It says to contact by phone. When you call the number they give, you get an automated message saying to use the app. The help section says the same thing. It's a loop that gets nowhere. Save yourself some time by not using the app at all since you have to call several numbers to try to get any answers.
2 people found this review helpful

Alexander Krise
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2 stars because it beats getting paper bills. However, this app is terribly optimized and always logs me out and asks me if I want to use biometrics every time it logs me out. Also, bombarding the user with messages when all they want to do is pay the bill is annoying too. edit: 1 star. lost my bank information so I either pay by card with a fee or I need to find my account and routing information to set it up again. terrible experience.
3 people found this review helpful

Heather M
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I've been using the app for about 3 years. At first it didn't provide a lot of info but I could see my usage and pay bills. Then I had to update my passcode every time I logged in. Annoying, but still functional. Now I enter my passcode and nothing happens. Much like my light switches whenever there's a storm.
1 person found this review helpful