
morfa dave
Waste of time. It is very clumsy to use at checkout (click pay, scan app, then click pay again), the rules for earning points are so arcane that, after several uses, I have earned nothing. The first time I used it, it took the payment direct from my credit card, without asking if this was OK. Now it has logged me out of my account and will not accept my password to log back in.
2 people found this review helpful
Asda Stores Ltd
April 21, 2026
Hi there, thanks for getting in touch. We're really sorry to hear this. We appreciate your feedback on the design of the checkout and we will share this with the wider team. Many thanks, Lucy

David McNulty
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Started OK. Now just in an endless loop of it telling me to reset my password. Not much good if I can't use it! Get the app right before you launch it! Edit: The login issue was eventually resolved after a year or so. Now there are no Missions to complete making the app completely pointless (literally). If you scan this app all you are doing is giving the company free data about your shopping habits and getting nothing in return. Time to delete the app!
15 people found this review helpful
Asda Stores Ltd
March 10, 2026
Thanks for reaching out, David. We completely understand how frustrating it can be when rewards don't seem to add up. Please keep in mind that not every purchase will automatically add to your Cashpot. Rewards are typically earned by completing specific milestones and missions, when available. Thanks, Beth

Edward Swift
Utterly useless app. To spend your points you have to convert them to vouchers, which the app keeps telling me. The problem is, there is no button anywhere in the app to actually convert them to vouchers. So it's completely impossible to use your points as you simply can't create the vouchers needed to spend your points, there is no button to do it! You then just lose all your points as they expire. A total waste of time. Asda should just pull the app as it's utterly pointless.
7 people found this review helpful
Asda Stores Ltd
February 12, 2026
Thanks for getting in touch Edward. Please note you need a minimum of £1.00 in an unlocked Cashpot to create a voucher. There is a 'How vouchers work' link if you need help doing this. If this isn't the issue, please can you send more details to asda@apadmi.com with a screenshot or screen recording & we'll investigate. Thanks, Beth