Christopher Kline
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2024 - and now this app is useless for me. Fails to open and sits on the launch page or the "updating" page. 2020 - Bring back the prior version!!! The previous version worked great, was easy to use and provided a lot of information and control. The new "upgrade" is horrible. Persistent errors & simply doesn't work most times. Also, the controls and features are reduced.
19 people found this review helpful
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Connor
please stop screwing with the UI to try and make it look better just to screw up the app in every conceivable way when you do. I cannot count the amount of time I have needed to update the app just to be met with a new, and somehow even buggier, UI that honestly isn't even a large improvement from the prior one. Pick a UI, stop changing it, then fix the issues. When opening the app, the quick launch for Manage Devices immediately crashes the app, if the app even gets past the loading screen.
5 people found this review helpful
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Lisa Casto
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App always says network is down. Despite using my wifi network to connect with the app, the app says my network is down 99.99999% of the time when I try to get the specific details. I NEVER get the notifications for a new device connecting and NEVER get a notification when the fixed wireless internet goes down. I have had this app for several years, tried uninstalling and re-installing more times than I can count. It might be a great app, but it doesn't work on my Samsung S22.
4 people found this review helpful
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.