Smart Home Manager

4.4
69.7K reviews
5M+
Downloads
Content rating
Everyone
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About this app

The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface.

Sign in with your AT&T Internet User ID and password to get started!

• Enjoy clear, technician-free troubleshooting
• Easily view and update your Wi-Fi network name and password
• See what’s connected to your network
• Personalize all your device names
• Create profiles, set parental controls and downtime schedules to manage your family’s screen time at home
• Pause Wi-Fi access for any of your devices
• Test the Internet speed to your Wi-Fi gateway
• Pinpoint weak signal spots throughout your home
• Check your network health, get notified of issues and service outages, restart your Wi-Fi gateway, and more!

AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model. Limited to home Wi-Fi network.
Updated on
May 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
App info and performance and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
69K reviews
Christopher Kline
May 5, 2024
2024 - and now this app is useless for me. Fails to open and sits on the launch page or the "updating" page. 2020 - Bring back the prior version!!! The previous version worked great, was easy to use and provided a lot of information and control. The new "upgrade" is horrible. Persistent errors & simply doesn't work most times. Also, the controls and features are reduced.
19 people found this review helpful
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AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Connor
May 5, 2024
please stop screwing with the UI to try and make it look better just to screw up the app in every conceivable way when you do. I cannot count the amount of time I have needed to update the app just to be met with a new, and somehow even buggier, UI that honestly isn't even a large improvement from the prior one. Pick a UI, stop changing it, then fix the issues. When opening the app, the quick launch for Manage Devices immediately crashes the app, if the app even gets past the loading screen.
5 people found this review helpful
Did you find this helpful?
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Lisa Casto
May 4, 2024
App always says network is down. Despite using my wifi network to connect with the app, the app says my network is down 99.99999% of the time when I try to get the specific details. I NEVER get the notifications for a new device connecting and NEVER get a notification when the fixed wireless internet goes down. I have had this app for several years, tried uninstalling and re-installing more times than I can count. It might be a great app, but it doesn't work on my Samsung S22.
4 people found this review helpful
Did you find this helpful?
AT&T Services, Inc.
May 6, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.

What's new

Announcing the latest updates for Smart Home Manager. For this release, we've focused on enhancing your experience, with some new features forthcoming.  Here's what's new: -Introducing AT&T Phone service management! Easily view, manage, and troubleshoot your AT&T Phone service 
-This latest release includes general design enhancements and we’ve also squashed some bugs