BBVA México

BBVA

About this app

With the BBVA México app, lines and transfers are a thing of the past. Make your transactions in minutes from wherever you are.

Not a member of the bank yet? No problem; you no longer need to go to a branch or be a customer to open an account. Open one free of charge and without fees from the comfort of your home.

Now, with facial recognition, which you only need to configure when you download the app for the first time on a device, your data is more secure than ever. Rest assured that your information is protected against potential fraud.

What can I do with this app?
With BBVA, your words are commands.
Don't get lost in apps! Use voice commands to make transfers, pay for services, or your credit card.

Just say "pay credit card from BBVA," or whatever transaction you want, and the app will open automatically. Log in to maintain security, and immediately, the transaction you requested will open. Confirm the transaction, and that's it! Your payment in less than 2 minutes.

Forgot your card?
No problem!
Withdraw money from the ATM using only your cell phone or send money to your contacts so they can withdraw money from wherever they are. Withdraw your money from the ATM using the "Cardless Withdrawal" option and enter the unique code generated by the app.

If you don't have your credit or debit card with you, you can turn it off and on from your device whenever you need to, so no one can use it.

Shop online more securely
Create a digital card for your online purchases. Each time you use it, a dynamic CVV will be generated, valid for 5 minutes, to prevent anyone else from using your information.

Don't be confused by interest
With the new credit card interest simulator, you can enter the amount you want to pay and see the approximate interest you'll earn when making that payment. We'll also provide more details about the next month's amount if you pay what you had in mind. This way, you can make more informed decisions.

Do you need help paying your credit card?
Access a financing plan with fixed payments so you can pay off your card more easily; and if you wish, pay for your purchases in interest-free installments.

Do you have accumulated points? Pay all or part of your credit card purchases with those points. Apply for foreign merchants or Mexican merchants with foreign affiliations.

Did you go over budget with your debit card?
Don't worry, with your BBVA app you can access a loan with fixed installments to help you get back on your feet financially. Credit can range from $200 to $6,200 MXN.

Transfer and pay more easily with QR Codes
Forget about account numbers; the app will provide you with a QR Code to make transfers. You can also pay with your phone at some establishments by scanning the code from your app.
In addition to all these benefits, you can top up airtime, switch your payroll to BBVA, open an additional account, pay bills, and make transfers, all without leaving home.

Do you have questions about security?
• Your transaction data is protected and not stored on your phone.
• If you lose your phone, no one can access your service; only you know the password, and you can cancel it by calling the BBVA Hotline.
If you have any other questions, call the BBVA Hotline.
Metropolitan Area 5226-2663
Interior of the Republic 01-800-2262663

We love hearing from you and having you as part of this app. If you have any suggestions, write to us at [e-mail].

If you like BBVA Mexico, help others know about it with a 5-star review. Thank you!

Ratings and reviews

It's been more than two week since this latest version keeps crashing when trying to open it, already tried calling the Customer Service number and couldn't make it work, tried uninstalling the app and nothing. I don't like this app since they change the app to the new look, it's somehow confusing and it takes more steps to do simple things- like paying your credit card. Hope they can go back to the older version.

Interface is confusing and hard to use for both young and older users. Basic processes are unnecessarily complicated. Unrecognized charge claims cannot be done in the app; it forces you to call, and support sends you to the merchant instead. Beneficiaries cannot be viewed or added in the app, forcing branch visits. Options vary by user without explanation. Overall, the app has significantly declined.

Awful. Is slow, kinda buggy, and, since the updates a few months ago, ugly. The main issue is the Location, it may need a few seconds, a few minutes, or EVER. Sometimes I'm not able to use the app for whole DAYS because it is still trying to get location. No matter how much times I delete the data and cache, or if I try to REINSTALL, it just won't work. Y'all should try to fix that instead of the GUI that WAS beautiful.