
Simon Neil Scott
- Flag inappropriate
- Show review history
Doesn't appear to work on Google Pixel 7 Pro. Continual warning that it needs to be updated in Bitdefender Central, OR my restricted profile appears to vanish on the Central website, to then return soon after, and restricted content is accessible on phone when it shouldn't be. Then the app appears to block content it shouldn't, such as the BBC and other perfectly safe websites and internet traffic for messages. I've ultimately removed it, as it's impeding internet access when it shouldn't.
Bitdefender
December 2, 2025
Sorry for the trouble you’ve experienced. Please contact us at bitsy@bitdefender.com so we can help resolve the issues with your Pixel 7 Pro and improve your experience.

M
For iPhone 12 mini an app is not tracking almost anything, only phone contacts of the child. Customer service response time is longer than a week with general information, which doesn't resolve an issue. Response usually would say that an app might not work for all models. If an app is not suitable for iPhone, which is widely used globally than what is the point to offer this kind of service.
9 people found this review helpful
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at bms@bitdefender.com.

A Google user
- Flag inappropriate
- Show review history
Like many others my experience of this app is that it simply DOES NOT WORK. When installed it blocks every application; including the system launcher, regardless of whether or not the application has been allowed or screen time is permitted. I've had to uninsall it completely from all devices just to allow my children to use their devices. Parental control is a highly contentious issue anyway, the behaviour of this app has only served to re-inforce my son's view that his parents should have no right to determine what, when, how and where he may use his devices. This has set my efforts back by at least 3 years. Until I read that a flawless installation can be achieved without the intervention of a support technician, [and I have yet to read a review of a successful assisted installation!] then I shall keep well away and will not be renewing my AV and security subscription next year.
12 people found this review helpful
Bitdefender
October 23, 2018
Hi,
We're sorry to hear about the encountered issues. Please reach us at bdparental@bitdefender.com to further investigate this situation.