BCBSMA MyBlue Member App

BCBSMA

About this app

MyBlue is your personalized online member account that makes understanding and using your health plan simple. And with the MyBlue app, it's easier than ever.

The MyBlue app makes it easy to:
· Find, understand, and use your benefits
· Review your claim details with guidance on next steps
· Get personalized care options that fit your unique needs
· Access your pharmacy tools to review and refill your medications
· Instantly access your digital member ID cards, and add them to your wallet
· Use Well Connection* to connect virtually with medical and mental health care providers
· Send secure messages to Team Blue Member Service or talk to us using chat
· View your provider information and your visit history

With your plan in your pocket, you can stay on top of your health from anywhere, at any time.

*Features available based on your plan/benefits. Well Connection is not for emergencies. If you’re having a medical emergency, call 911.
Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

Ratings and reviews

This app so far has been literally unusable when searching for care. It's 2024 and the keyboard just does not work. Every time I try to type in anything in the search, the keyboard glitches and when it does look stable nothing populates in the search bar. I always have to close the app and use the browser. It has undergone multiple updates recently so I don't understand how this problem is persisting. It should be a simple fix. Fix it!!!!

For some reason, registration is separate from the web site. Unfortunately, registration and connecting your web account doesn't work. "The information you entered doesn't match our records" is all you're going to run into. Then your account gets locked and you have to wait 24 hours before trying again. No doctor is on your list, so you find a doctor but there's no way to add her to your list, so what's the point? I verified my phone number several times and it still says it's not verified. Plan details only shows copays, no benefits.

Can't get past the verification process when trying to create an account (get "invalid request -93201"). When going through the regular desktop website on chrome, I can't get past the terms of service because the "Agree and Continue" button doesn't activate when scrolling to the end of the terms of service. Guess I can't register my health insurance!

What’s new

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include:
• Accessibility and screen reader updates
• Bug fixes and continuous improvements to our app experience

Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at [e-mail].