
R'Leen Sward
This app is definitely a downgrade from the BoW app. There is no info on card transactions, so you have to call and talk to someone, which to me is a waste of time when I just want to see which card made a transaction on our joint account. Plus, I've been locked out of my app more times than before the switch. I'm just not a fan, but I have to just deal because there is no other choice unless I want to change banks, and I do not want to do that, so🙅🏻♀️
14 people found this review helpful
BMO Bank National Association
February 28, 2025
Hi R'Leen, we appreciate your rating and review. We're sorry to hear of your overall experience with us, as this is not how we want our customers to feel about our services. Please feel free to reach us at 888-340-2265 to further review and possibly help resolve any existing or ongoing issues If you would like. We would be happy to assist – Manny

Stephanie Kirk
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Update: Reinstalled twice and it finally worked for me. Issue before: Was fine before but the past 3 checks I've tried to deposit, the app keeps telling me the amount I entered doesn't match the check. At first I thought it was because the check I was trying to deposit was handwritten and it was having trouble with the handwriting but the other 2 are printed checks from a company, a company who's checks I've deposited many times, but now says it can't.
12 people found this review helpful
BMO Bank National Association
February 13, 2025
Hi Stephanie, thank you for your feedback. We're sorry to learn of this ongoing experience with your check deposit feature. We want to help you troubleshoot and take a closer look at any existing issues. If assistance is still needed simply give us a call at 1-888-340-2265 and we will be happy to take a closer look! - Manny

Adam Theune
Once it's loaded it works fine... To elaborate, I tend to get stuck in the loading screen and I have to resort to reopening the app to get it to work. Would be annoying in a pinch when you'd want to check it fast. My razr 2024 is mid on specs, but definitely shouldnt have this problem with a banking app. I imagine results vary depending on phone model. Other than that, the check deposit capture works fine which is my most important feature.
20 people found this review helpful
BMO Bank National Association
December 6, 2024
Hello Adam, thank you for your feedback. We are sorry about the issues you're experiencing with the app. I recommend that you uninstall the app and download the newest version. Should the issue persists, please reach out to us 1-888-340-2265 and we'll investigate this situation for you. Thank you! - Marie