UMR | Health

UNITED HEALTHCARE SERVICES, INC.

About this app

The UMR app makes it easy to access important details about your health care benefits. Sign in anytime to:

• Find costs and care – Search for in-network health care providers, hospitals, and clinics – and see what you can expect to pay.

• Access your digital ID card – Quickly share your coverage information with your providers, order a new ID card or add it to your digital wallet.

• View your plan details – Find up-to-date plan balances, including any deductibles and out-of-pocket amounts.

• Check your claims: Review claim information for recent services and receive paperless copies of your EOBs.

• See timely “Things to do” – Get personalized alerts about steps for managing your health and benefits.

• Contact us – Reach out for assistance by chat, call or secure messaging.

Ratings and reviews

This app sucks, can't even use it. I login and it keeps telling me to add a phone number to text or call for security purposes and after entering, it takes me back to the same screen to enter a number over and over again. What a total waste of my time with this app if you can't proceed past a certain point.

My main issue with the app is that while I have immediate access to my EOBs, I am unable to print them off. This wasn't an issue a few months back. It seems the print capability disappeared after a recent update. Not happy about this since I like having a printed copy of my EOB to compare with the printed bills I receive for services rendered. Please bring back the print capability!!!!!!

This has to be the worst insurance app I have ever used. Blue Cross, Aetna and Manulife (Canada) ones were far superior. I have been on this for just over 1 month, and their servers have already been down 3 times. Claims take for ever to process, still waiting on 1 EOB 30 days later. The interface is overall clunky and outdated. A lot on in-app links lead to dead ends. Even received a marketing email from them with a broken link to the promo. Digital disaster.

What’s new

Thank you for using the UMR | Health app! We've added new resources and expanded support content to make it easier to access information when you need it. This update also includes experience improvements and enhanced stability.