JPay

Jpay Mobile

About this app

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

Ratings and reviews

I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried to send a email, the app stated I needed to purchase more, that isn't be right! This app is cheap, but as the saying goes, you get what you pay for! Writing a letter and mailing it would be more reliable!😠

I've been using this app (unfortunately) for awhile now. At first it was great! Now, not so much. The past few months my email notifications have been delayed. I'll have a message but the email saying I have one won't come in for hours, sometimes days at a time. I haven't gotten an actual notification of a message from the app since sometime early/mid last year. The messages now are taking FOREVER to come thru. Now, it's not letting me send any pictures!!!!

I like the app because it is an alternative way for me to stay in touch with my husband, but that's only when it works properly (which is only 40% of the time on this phone). I'm constantly getting error messages. For instance, while in the Snap 'n' Send mode, it won't let me take a picture and send it to him. It always bumps me outta the JPay app, then pops up with an error/dispute form for me to fill out. I get tired of filling it out for nothing to get done. PLEASE IMPROVE THE APP!!!

What’s new

New name and address requirements for online accounts and minor bug fixes.