Video gram For weeks I've not been able to see or even access video grams. Typically it works great and I love being able to have that contact with my brother who is incarcerated, however, uninstalling and reinstalling has still not finished or fix the issue.
Jpay needs put out of business Seriously they say mail can take 24 to 48 hours but yet I have had mail 3 4 and 5 days old and some just never show up and this is to my love one and from my love one. I call this substandard service but it's not even good enough to be called substandard. Them and GTL are doing nothing but ripping inmates and their loved ones off and instead of everyone joining together and refusing to use their services because that would surely change things or they'll go out of business no people won't.
Why Cant I get on??? I've been using this app for 5 months now without 1 problem then I did the last update & all my videos are blurry and I can't see him or he cant see me but now as of today 8-25-2016 I cant even get on it and it keeps saying Jpay has stopped so I got on play store to see if there's a update and there is so I updated it again and now I cant even get on and all my videos are gone and my husband as contact is gone and I cant do nothing and its very upsetting not to be able to be in contact with him. Plz fix!
It's sucks I really wish they would fix it down at WCC because I still can't send my husband any photos or video or an email they really need to get all of this stuff fix because some of the guys in R-6 Can use it but others can't and it all because of how it is labeled and because the people who have to fix it are to lazy to do there job well has of today August 25 2016 R-6 guys can use all of jpay about dam time
Love it...but need to offer facilities more options Just wish we could send more than one picture to our loved ones...and many facilities dont offer them the change to email us back even with the prepaid stamp.
Very easy to use and navigate. Sometimes i could be typing and the whole message gets erased. Or i would try and add a photo and the message would get erased.
This month we fixed issues that caused some attachments and VideoGrams to be displayed incorrectly, and blocked some inmates. We also updated several messages on the app, including error messages.
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