JPay

JPay Inc.

- August 25, 2016

Everyone

Finance

( 13,131)

Description

The JPay App lets you send money and email to inmates from your Android device.

Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.

Features:
-Push Notifications for JPay email
-Send money with your credit/debit card*
-Prepaid Reply for JPay email*
-Write and receive emails*
-Attach and send photos*
-Buy JPay stamps*
-Send emails to multiple recipients*
-Create a JPay account
-Manage your JPay accounts
-Search for inmates
-Saved payment options

*Available in select facilities

Reviews

4.3

13,131 total

5 8,561

4 2,214

3 1,008

2 518

1 830

Jessica Storer

Improvements Needed, but not bad It takes a long time to receive video messages both ways. It would be so great if you could see if your message was received and viewed. There are many times I'm not sure if they even get my messages or pictures. Otherwise thus app is good. Makes things easier keeping in touch.

Terri Kramer

Still waiting for a response... After the last update I'm no longer able to use the app. I've tried reporting it three times with no response. The least they can do is take the time to release something to their customers explaining the issues and that they are attempting to fix it. Basic Customer Service.. Can we get back to it? Acknowledge the people who pay you.

Brandi Hindman

Bugs I LOVE this app! Always have. BUT here recently im having an issue with not being able to attach pictures. Ive emailed Jpay 3 times about it and never get a response. So now in order to send pictures i have to go back to doing so through the post. I just wish someone would contact me and fix the issue

Jaimee Ebersole

Video gram For weeks I've not been able to see or even access video grams. Typically it works great and I love being able to have that contact with my brother who is incarcerated, however, uninstalling and reinstalling has still not finished or fix the issue.

Grace Martin

This site is a rip off. No help at the phone number I used to be able to send my son pre paid stamps with emails now it won't send. I called them. The woman on the other end said I had to ask if his facility allowed him to receive it that way because not all facilities allowed you to give them jpay stamps when you mail them. How is he supposed to email me back. Now I have to pay for my stamps and put money in for him to buy stamps plus money for his essentials like shampoo and things.

Brad Eldridge, DC

Can't Transfer Money I was able to make one payment to my son's commissary, and then it stopped working. I uninstalled and reinstalled, re-entered and verified my payment information... no success. When I called the support number, they were zero help. "Just try again," was their solution. The web version works, and I can pay by phone (for a higher service fee), but I'd rather have an app that was worth using. Very disappointing.

User reviews

Jessica Storer September 6, 2016

Terri Kramer September 1, 2016

Brandi Hindman September 18, 2016

Jaimee Ebersole August 27, 2016

Grace Martin September 6, 2016

Brad Eldridge, DC September 9, 2016

Melinda Deacon September 3, 2016

Sucks was good but... NOW I cant even get it to upload it just keeps spinning and spinning I just got an Email yesterday and now cant even get into the damn thing! Ive read some of the other ppls reviews and see them having NO LUCK either!! So don't say it's my phone and besides I just got this phone and another thing I had quite a few stamps left and when we tranferred all my apps and stuff over to this phone all my stamps were gone thats sum BS too! Get it together developers or I'll go else where!! 👎👎👎

Rebecca Thompson August 25, 2016

Jpay needs put out of business Seriously they say mail can take 24 to 48 hours but yet I have had mail 3 4 and 5 days old and some just never show up and this is to my love one and from my love one. I call this substandard service but it's not even good enough to be called substandard. Them and GTL are doing nothing but ripping inmates and their loved ones off and instead of everyone joining together and refusing to use their services because that would surely change things or they'll go out of business no people won't.

Maribel Sedano September 14, 2016

To many on going issues with emails. The inmate or myself receive emails 3-4 days later! They say they have 48 hours to submit emails? But at times I'll receive emails sent in between missing emails. It's gotten very frustrating because I've submitted emails with complaints numerous times and no response or they say bugs have been fixed to re-download app, I've done that numerous times. They've made it hard to keep communication on important matters or cause miscommunication. I'm paying for stamps. Fix it

Tori Lee September 8, 2016

Doesn't work anymore It's really weird how you can ONLY send money now but can't send emails on the app and website after the update and they aren't doing anything about it from the looks of the previous reviews I've read.

teirasa mower August 25, 2016

It's sucks I really wish they would fix it down at WCC because I still can't send my husband any photos or video or an email they really need to get all of this stuff fix because some of the guys in R-6 Can use it but others can't and it all because of how it is labeled and because the people who have to fix it are to lazy to do there job well has of today August 25 2016 R-6 guys can use all of jpay about dam time

Ashley Shears September 9, 2016

Couple issues Keeps telling me to select contact, when I do it says he already exosts, then it just says add contact. Then cursor will be in 2 places at once as well. Also, video visits.... why aren't they available through the app? And why such a rediculous charge to add money to their account? I'm already paying for the stamps n visits n pictures n phone etc. But I have to be charged to pay for them? That's robbery and taking advantage of people that you know are desperate to be in contact with their loved one.

Tiffany Benson August 25, 2016

I love this app It is very helpful and my inmate/pen pal gets my jpay every email day they have them. Just like if I write the regular way pen to paper... Thanks to whom ever made this program up.. Much love

sydney j September 19, 2016

Late messages It's a nice app and a good way to keep in touch with family. Unfortunately having multiple people connected to my account I'm guessing that is why I can't see all my incoming messages.

Melissa wolfe September 18, 2016

Don't work! I can't open up my emails. It tells me jpay stopped working!

SHERRY DUFF September 19, 2016

Quit working Still waiting on a response. App was working great till an update several months ago. Contacted them many times and no one will respond. Very poor customer service.

Mati V August 25, 2016

Love it...but need to offer facilities more options Just wish we could send more than one picture to our loved ones...and many facilities dont offer them the change to email us back even with the prepaid stamp.

tyrae straw September 7, 2016

For some reason it won't let me do anything but send my brother money magically that's the only thing that works properly I've tried to buy stamps wouldn't put his name in the slot tried to send a email and got the same thing. It says applying but never place his name there so I can't even send him a letter smh thanks jpay😑

Stephanie Ohlinger August 25, 2016

Why Cant I get on??? I've been using this app for 5 months now without 1 problem then I did the last update & all my videos are blurry and I can't see him or he cant see me but now as of today 8-25-2016 I cant even get on it and it keeps saying Jpay has stopped so I got on play store to see if there's a update and there is so I updated it again and now I cant even get on and all my videos are gone and my husband as contact is gone and I cant do nothing and its very upsetting not to be able to be in contact with him. Plz fix!

Rhonda Phillips August 31, 2016

Quick to use Jpay is easy to use; just not instant. That's because all correspondence is reviewed prior to release (either to your loved one or from them to you). It's so convenient to use. I can write a message out on my lunch hour or anytime I have a few minutes to spare. It also will save drafts so I can start one and finish it later. The Indiana facility where my daughter is held is setup to accept money transfers to her account too.

Dyeisha Wallace August 25, 2016

Having trouble I use to send letter from the app now it's giving me a problem where I can't even add the contact to the letter. Why is that?

Michelle Bryant August 25, 2016

Losing stuff When someone calls and I answer it, my whole message is erased. Can you please do an auto save? I hope this issue is fixed, but when I'm writing a long jpay, and I save to draft and come back, the app won't let me arrow down to the end. So, I end up having to continue as far as the first screen goes down, thus inserting in the middle, or writing things twice because I can't see where I left off.

Mindy Steinman August 25, 2016

I'm so grateful for this app. It made the ability to send and receive messages at a time when contact wasn't possible. I won't get into the double dipping on "fees and taxes" when sending money but I am happy about the messaging.

Ag Silver August 27, 2016

Very easy to use and navigate. Sometimes i could be typing and the whole message gets erased. Or i would try and add a photo and the message would get erased.

April Chatman September 21, 2016

It takes way to long to receive emails and video grams still not sure if we even receive all of them the app sucks

Dion Relka August 25, 2016

WOW I love this app.... I can email my husband anytime I want so I have communication with him at ALL times with him. I even send him video grams to tel him how much I love him!!! Awesome idea people thank you tons!

Danielle Menefee September 10, 2016

Jpay App Having trouble loading money to buy stamps when I know my card has money on it. It says transaction failed for no reason Yes updated app and still have the same issue.

JPay Inc. June 20, 2016

Please update to the latest app and let us know if you still have the same issue

Amanda Jackson August 28, 2016

Horrible as ever The app runs slow as ever I don't recieve my mail and the image don't recieve my mail weeks later it's just horrible smh I am unsatisfied with Jpay I need those issues resolved asap as of RIGHT NOW

Yolanda Gracia September 12, 2016

Lately I haven't been receiving all of my emails. When you fix the issue I will change the rating. Also I was unable to send money via the app so I called to make the payment over the phone which was 1.00 more than using the app, I ended up sending the money via the website.

corianne willis August 25, 2016

I Love This But EveryTime I Go To Send Money It Wont Let Me Select My Contact . So Therefore I Cant Send Anything . Please Fix This

Juanita Segura August 28, 2016

I can't get it to work He keeps declining my credit card to buy the stamps

Melinda Hyman September 25, 2016

Messages not being sent They are taking my stamps, but not sending the Messages. The inmate that I'm writing is not getting my messages. what's going on? I have the updated version and it is still not working properly.

Connie Blocker August 25, 2016

So over it Please fix the problem with sending emails and trying to buy stamps ...PLEASE

Anna Sevey August 25, 2016

Thanks for coming up with this So happy that I have this so I can talk to loved one and not spend 100s on the phone

Yaneira Garboni September 5, 2016

Not working From the last update .... please fix it i cant resieve any emails from my love he sended me three emails about 8 days ago and i have not resieve any he cant also revieve mine :(

Brook Woodruff August 26, 2016

Quick and Easy Fast way to get messages to your loved ones! Just Wish Texas Had Video Messages, 😥

Maria Zarco September 5, 2016

This is ridiculous!! You guys should be ashamed of yourself ripping off inmates and families!!, Up until September 1st the emails were being received and now any email I sent to my bf starting on September 2nd and after he has not received, I have also not received any emails from him that he has sent since that date but you guys sure are deducting the stamps out of the account, wtf is going on you guys need to fix this or return all the money you have stolen!!

Cadie Gregerson September 15, 2016

So convenient I love this app its like reciving a text message from my best friend! I miss him to death and you make it easier to keep sending smiles to each other

sam martone September 19, 2016

Bad bad bad.. frustrating to the max..it says I sent money..can't send email it won't let me attach contact..bad bad..for garbage like this..i stay out of jail..I'm deleting it..junk Junk

Tammy Stahl September 1, 2016

My son is a good man How will he know he has mail.it would be nice if they were informed

What's New

This month we fixed issues that caused some attachments and VideoGrams to be displayed incorrectly, and blocked some inmates. We also updated several messages on the app, including error messages.