Doesn't work well to many missing messages To many messages get lost with no refunds. Sad thing is it is the only option for email and video messages. I see a class action lawsuit in the future by someone. I hope they contact me when they do! Customer service doesn't even reply back! Seems like it is ran by the prison the way they treat people!
Hopes were high you missed the mark I was so excited to hear about this app!!! But my heart was crushed when i realized that 1 the messages are way too delayed 2 you guys took 7 of my stamps for no reason and customer service will not respond 3 the app wont update even if im on wifi so i dont get my new msgs until hrs later when it finally decides to update even if i sign in and out :/
Snap'n send feature is a rip-off! I never had a problem with this app before but I decided to try out the new snap'n send feature and my inmate never received my pictures. Also the time I sent my emails is way off. There should be a way that we can request a refund for stamps due to emails or pictures that didn't get received. Otherwise this would be a way better app!
It's highway robbery. They might as well charge a monthly membership and give people unlimited letters. Right now what they are doing is thievery. You have to use a stamp anytime you send a letter naturally but the fact that you get charged 1 stamp per picture is insane! How do they feel like that is right? You can mail 50 pictures in 1 letter and only have to use 1 stamp! This is ridiculous. I'd rather pay a monthly membership upgrade to that and you'll get your measly 5 star rating.
Staying Connected This is such a powerful connection to loved ones whether sending emails or snapping pix! So easy to add funds to music/media or other accounts. Awesome new features. This is THE best app! Love it♡ Thank you making easy stay in touch w loved one
it use to be awesome now I'm having so much trouble writing a letter. not sure if its a glitch but it started once you updated it. please fix.
Two big new additions – first, you can now use a Discover card to send money and purchase stamps. Second, a brand new feature called Snap n’ Send, which allows you to send a photo without having to attach it to an email. We also fixed a couple of bugs that caused the app to crash.
Send money, pay bills, and reload prepaid phones around the world in seconds.