
A Google user
Super frustrating. For the first year it refused to connect to 1 of the 2 cameras it came with. I gave up after a fair few tries to set it up because at the time kiddo wasn't going anywhere, so no big deal. Now that he's more mobile I tried again. After a while it worked (somehow). But its super finicky and randomly can't reconnect to either camera even when they are connected to the monitor. Why does this app do this???
VTech Communications, Inc.
January 29, 2026
Hi, could you please try resetting the camera to see if it fixes the issue. Please contact us at https://www.vtechphones.com/support/contact-us if the issue persists.

Chad Poate
Perhaps the worst baby monitor app. it has always been hard to connect, harder to make stay connected and as of late it won't connect at all. The app insists that I have the wrong Wi-Fi password, I know my Wi-Fi password, I set it myself, I'm entering it correctly. As a plus the app has no ads... but I'd rather be able to reliably see my child.
1 person found this review helpful
VTech Communications, Inc.
February 27, 2026
Hello, have you tried resetting the camera to see if it fixes the issue. Please contact us at https://www.vtechphones.com/support/contact-us if the issue persists.

Jordan Wright-Antantis
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We love this app, and have three different cameras (2 of the flower ones and 1 of the white 360° rotate ones, for different areas of our house) But I can't seem to get the most recently purchased camera (2nd flower camera) to connect to the app for anything. edit : wow. within a few minutes of me posting this review, both flower monitors now connect, but now the white 360° rotate one wont connect - are you omly able to connect 2 monitors at a time?? tyia
1 person found this review helpful
VTech Communications, Inc.
February 2, 2026
The connectivity issues you're experiencing sound like they may be related to WiFi signal strength. Could you please check if any of the cameras that are having trouble connecting are located far from your WiFi router? Walls, floors, and distance can weaken the signal and cause intermittent connection problems.