
A Google user
Super frustrating. For the first year it refused to connect to 1 of the 2 cameras it came with. I gave up after a fair few tries to set it up because at the time kiddo wasn't going anywhere, so no big deal. Now that he's more mobile I tried again. After a while it worked (somehow). But its super finicky and randomly can't reconnect to either camera even when they are connected to the monitor. Why does this app do this???
VTech Communications, Inc.
January 29, 2026
Hi, could you please try resetting the camera to see if it fixes the issue. Please contact us at https://www.vtechphones.com/support/contact-us if the issue persists.

John Ardner
Camera won't connect. I have tried about 40 times to connect the app to the camera for viewing while away from the monitor. I scan the QR, the app says "Cam 1...Processing" and then just sits there and spins a loading circle. I've reset my app, reset the router, reset the camera and monitor. Nothing has helped. It's aggravating. Thid shouldn't be happening. Make it easier to connect to a camera on a single wifi. This clearly isn't working. Also, 0 support online. None. No where.
15 people found this review helpful
VTech Communications, Inc.
April 24, 2023
Based on our experience, we suspect that someone in your family may have tried to register the camera with another account, which automatically removed the previous registration. To avoid this type of issue in the future, we recommend that all members of your family use the same account and password for share viewing.

Kyla Low
I have 3 cameras connected to this app. one camera, purchased individually with parent unit, consistently connects to the app perfectly well. Then I purchased a new set with 2 cameras + parent unit. One of these cameras connects to the app perhaps only 5% of the time, and the other maybe about 90% of the time. Never have issue connecting to the parent unit via router. Both cameras configured exactly the same, in rooms next door to each other. Completely unreliable.
11 people found this review helpful
VTech Communications, Inc.
December 27, 2024
To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns.