Gandelf
The people on the phone were fantastic, but the app stinks. "All" I was trying to do was to order a transponder, which supposedly you can do through the app. Selected "sign up". App crashed. Every time. Eventually ordered on the phone, and created an account, which I was able to access through computer. But if you thought I could access the account through the app, you would be wrong. It simply erases my password and then has the cheek to tell me I need to enter a valid password. Every time.
69 people found this review helpful
Amanda
Can't edit plate in app. Have to go to website to do that (which works fine). Since I have 2 cars but only drive 1 at a time, I just take the transponder with me and change the plate info. Would be nice to do this in the app so I can add money and change plate in the same place. As it is it is easier to just add a link to the webpage on my homescreen instead of use this app. Hoping for a fix soon. I always forget and then have to sign in twice.
28 people found this review helpful
Central Florida Expressway Authority
June 28, 2021
Thank you for taking the time to send us your suggestions. We always appreciate customer feedback and will look into it for future development.
Lissa Kay
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Does what it says it will do. Wish list: --Ability to ADD vehicles, instead of just replace. We use our transponder in rental vehicles, in addition to our own vehicle. -- Make it compatible with tablets - we have a dedicated Samsung Tab A (2019 - running Android 10) for travel and navigation. It would be nice to be able to manage our E-pass account in the tablet as well. ETA: Per the response from the developer - No, there is no way to simply add another vehicle without ordering an additional transponder. I could edit the existing vehicle, or replace it. There is no way to add another vehicle to the transponder. I got this because it indicated that a single transponder could be moved from one vehicle to another, as when renting a car. Because I couldn't add the rental vehicle, I paid the toll twice - once with the transponder, and once via the rental company, because the license plate on the rental was not associated with the payment via transponder.
14 people found this review helpful
Central Florida Expressway Authority
October 23, 2020
Thank you for taking the time to send us your suggestions. Although we do not support tablets now, it is something that we might consider in the future. The ability to add vehicles is already included, please follow these steps: - Login to application - Go to Vehicle page - Tap on Add button (top right corner) and you will be able to add a vehicle