A Google user
Very glitchy whether on WiFi or strong mobile network. The "secure message" feature does not function, and every single time you log in, a message appears which says, "We cannot process your request at this time. Please try again later." Also, when using the in-app camera to photograph and upload claim forms, the preview shows up clear, but the uploaded file sometimes ends up blurry resulting in a frustrating back and forth communication with customer service.
12 people found this review helpful
This is a terrible app. Cigna, why even bother having an app if it doesn't even log you on to the main page, glitches and crashes out? Pointless waste of time. I have other friends who use their insurance company's apps and use it flawlessly. Moreover, it really helps them save time with claims submissions. I thought I'd give Cigna Envoy to do the same but it's an epic fail. I had resort back to the lengthy claim submission process on the website which at least thankfully worked. Disappointing!
7 people found this review helpful
Hello Yashar. I'm sincerely sorry for the trouble you're having logging into the app. I'd be happy to look into this for you if you'd email me at LetUsHelpU@cigna.com. -K.S.
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It's very funny that everytime someone writes a review how terrible the app is, Cigna reps ask to send an email. Wake up guys, you must make a modern app from the ground up. Get real development company who knows about UX/UI, native and responsive applications. It doesn't help to waste your money on hiring people who keep defending the app. Better to hire a knowledgeable application development provider!!! Extremely slow and very difficult to use. Can't find providers whatever search I try!
1 person found this review helpful
Hi Osama. I would be glad to look into your app issues and can also help you locate in network providers. Please email me at LetUsHelpU@cigna.com so we can communicate securely. I can help. -CM