Cigna Envoy

Cigna

About this app

The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers.

For myCigna users, please download the myCigna app.

The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go.

Key features:
• Registration and option to enable two-factor authentication
• Multiple languages allowing you to choose your preferred language
• Submit and view your claims
• View and Print ID cards for the entire family
• Find health care providers and facilities
• Pharmacy Access
• Contact Cigna through a secure mailbox

Ratings and reviews

Very glitchy whether on WiFi or strong mobile network. The "secure message" feature does not function, and every single time you log in, a message appears which says, "We cannot process your request at this time. Please try again later." Also, when using the in-app camera to photograph and upload claim forms, the preview shows up clear, but the uploaded file sometimes ends up blurry resulting in a frustrating back and forth communication with customer service.

This is a terrible app. Cigna, why even bother having an app if it doesn't even log you on to the main page, glitches and crashes out? Pointless waste of time. I have other friends who use their insurance company's apps and use it flawlessly. Moreover, it really helps them save time with claims submissions. I thought I'd give Cigna Envoy to do the same but it's an epic fail. I had resort back to the lengthy claim submission process on the website which at least thankfully worked. Disappointing!

It's very funny that everytime someone writes a review how terrible the app is, Cigna reps ask to send an email. Wake up guys, you must make a modern app from the ground up. Get real development company who knows about UX/UI, native and responsive applications. It doesn't help to waste your money on hiring people who keep defending the app. Better to hire a knowledgeable application development provider!!! Extremely slow and very difficult to use. Can't find providers whatever search I try!

What's new

- Salesforce Mobile Publisher enhancements
- Fixed issues with uploading files via camera
- Fixed issues causing multiple instances of the app to open
- Other bug fixes