Cigna Envoy

Cigna

About this app

The Cigna Envoy® app is designed for Cigna Global Health Benefits® customers to manage health benefits and submit claims anywhere. You’re mobile, so are we. Features available are based on the coverage you have with Cigna Global Health Benefits for our global travelers.

For myCigna users, please download the myCigna app.

The Cigna Envoy® app delivers simplified, intuitive, and self-service features on the go.

Key features:
• Registration and option to enable two-factor authentication
• Multiple languages allowing you to choose your preferred language
• Submit and view your claims
• View and Print ID cards for the entire family
• Find health care providers and facilities
• Pharmacy Access
• Contact Cigna through a secure mailbox

Ratings and reviews

This app is super slow and not user friendly. On loading, it takes 7.5 seconds just to get to the biometric login, saying "we're still setting some things up". YouTube takes 1.75s. It repeatedly asks for permissions it does not need (want is not the same as need), e.g. notifications and Precise Location. In a user-hostile manner, it does not allow you to set these settings permanently, the only two options being "Continue" and "Ask Me Later", Later meaning every time I open the app.

Has issues on Android. I have the most recent version and an up to date Pixel phone but many parts of the app don't rotate or resize so I can't see additional content that is not visible in portrait view. As an example the tax return forms page lists my 1095B forms however there is no way to view them, unless the link is to the right of the field I can view. Also when I send a "secure email" no verification comes up, only a blank page.

I can't tell where the hell this app is putting my downloaded ID cards. It says downloaded, and I can click the PNG files, but I can't find them in my phone file manager anywhere! It is also incredibly slow, and doesn't seem to want to work half the time. Would love a serious update to the app.

What’s new

Minor enhancements and bug fixes