
Brady Cargle
Used priority pass for years and this new app is horrible. Can't log in, can't create a new account, and the form to submit a help request don't even work. I either get error messages saying it's a problem on their end or button clicks do nothing. When I read other reviews I thought "Surely it can't be that bad." But it is, at least for me. Feels great to find all this out on the day I'm travelling.
21 people found this review helpful

Richard Penman
- Flag inappropriate
- Show review history
Tried opening the usual priority pass app at the airport and was prompted to download this new app. By the time downloaded and figured out the new login I was out of time before my flight. I don't notice any improvements over the original app and some features are missing. For example, can't star or rate lounges anymore. But on the positive side now we have a "plus" next to the logo!
29 people found this review helpful

Brian Kq
- Flag inappropriate
- Show review history
Bizarre they made an entirely new app and force you to switch over to this new one, and it's not any better than the old one. The app basically sets the tone for the actual priority pass service - functional at best, and it's not often at it's best. The rating system for lounges is extremely flawed. You can only rate it if you actually get in. You can't get in often, even internationally.
14 people found this review helpful