
Melinda Boyd
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This app is easy to use and very convenient, however, recently I haven't been able to turn on alerts for withdrawals and card purchases. I've always had those on and idk how they were turned off. When I try to turn them on it says to try back later. Edit: it is now Feb 24th and I still have the same problem. The only reason I have this app is to monitor my account to make sure nobody is making unauthorized purchases. The notifications where the reason I have this. Will delete if not fixed.
4 people found this review helpful
Commerce
December 28, 2023
Thanks for letting us know about this issue. We want to make every customer’s experience great, and we appreciate you pointing out this issue so we can fix it! We will investigate this further and follow up with you once we have additional information on a resolution. Please accept our apologies for this inconvenience. Have a good day.

Kara Kim
They removed an important element that makes the reports way more vague. For example if I had $1000 and I paid for a $100 bill it would show the $100 charge then right below it it would show you $900. If you were double charged you could easily see another $100 charge with the balance below it of $800. This was super important for me to see which purchases were happening and how each on individually effected the balance of my bank. Now account action is vague and I think that's suspicious.
3 people found this review helpful
Thank you for taking the time to share your feedback with us once again, Kara. We truly appreciate hearing from our customers, as it helps us improve and provide a better experience. Thank you and have a nice day.

B
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Can't activate new credit card through the app despite paperwork saying you can. No way to register new user, only option is to log in, view privacy statement, find branch/ATM. Not a good first impression. ETA: Tried to register from desktop, got many errors. Called the bank, they couldn't figure out why there is a problem and put in a support ticket. Been over a week, no response. Tried to contact them again and no one has replied. What a horrible bank. 2nd ETA: Canceled card, ticket not found.
3 people found this review helpful
Commerce
February 29, 2024
I’m sorry to hear that your experience has not been positive. We are actively searching for a support ticket matching this description so we can reach out to you today. However, if you've not heard from us, please either respond with your name or reach out to our Customer Care Center at 844-782-7206. We are committed to regaining your trust.