Bret Almoney
Setting the password was seriously painful. It doesn't quite tell you all the rules and you can't see the password, and there is no checkbox to allow me to see the password. I can't type the password in in a different app and paste it. A long password, 2 special characters (maybe?) 2 lower case, 2 upper case characters, and my fingers not working well on my phone touch screen add up to a lot of frustration. The real time password tips were nice and the app worked as expected after that.
19 people found this review helpful
Conduent Incorporated
May 18, 2020
Hey Bret - Thanks for the feedback. We agree with you, and the upcoming version of the app makes this much easier when initially setting up your account password. It will be using the same approach used for "change password", which includes some of the suggestions you made. Unfortunately the OS doesn't allow pasting into Password Fields.
James McQueary
There have been some recent improvements to the app that bring it up to 3 stars, most notably working biometric-linked login, and the ability to see and manage investments. Now I prefer it to the web site, if only to avoid the awkward way multi-factor authentication is handled there. It's still missing a couple features available on the web site. The UI is plain, but mostly functional - if you can ignore loading screens in places you wouldn't expect them and a couple other strange behaviors during navigation. UX needs more thought around things like default filters. The underlying service remains disappointing. Monthly fees if I let my "checking" balance fall below $3000 - most of a year for an unmarried user maxing out paycheck withholding, and worse if you use the HSA to pay for expenses. More monthly fees just for having investments, in addition to whatever your funds charge. I would recommend looking for an alternative provider, but not because of the app.
8 people found this review helpful
Conduent Incorporated
April 18, 2022
Hi James - we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at AppFeedbackBenefitWallet@conduent.com. Thank you and Stay Safe!
Steve Jefferies
- Flag inappropriate
- Show review history
Update: New version doesn't allow me to log in and won't accept copy/paste from password manager. Completely disfunctional. At least the website still works... t terribly polished but was functional. Now I just keep getting a pop up that says the app has been updated and to check the Play store, but no update is available. So it's just a non-functional waste of space in my phone. Pretty disappointing. Hope they get it fixed soon.
14 people found this review helpful
Conduent Incorporated
May 14, 2020
Steve - Sorry you're experiencing issues here. Are you not able to enter in your User ID/Password manually? What message are you getting when you attempt to do so? Please feel free to reach out directly to AppFeedbackBenefitWallet@conduent.com and we'll try to get you up and running ASAP!