BenefitWallet+

Conduent Incorporated

About this app

BenefitWallet® brings you the latest generation of our interactive mobile application for Android devices.

The BenefitWallet mobile app helps you:
• Easily login using Touch ID or Face ID
• Open an HSA account and register as a First Time User
• Receive security code via text message
• View account balances and transaction history
• Make a payment or add a new claim
• Pay a provider
• Reimburse yourself
• Invest a portion of your HSA balance in mutual funds
• Accept dependent care provider signature to support day care claims
• Upload photo images of claims documentation
• Review claim and payment history
• Submit recurring claims and contributions
• Change and reset your password
• Tap to call the BenefitWallet Service Center
• Access our Resource Center for helpful educational materials

Ratings and reviews

Setting the password was seriously painful. It doesn't quite tell you all the rules and you can't see the password, and there is no checkbox to allow me to see the password. I can't type the password in in a different app and paste it. A long password, 2 special characters (maybe?) 2 lower case, 2 upper case characters, and my fingers not working well on my phone touch screen add up to a lot of frustration. The real time password tips were nice and the app worked as expected after that.

There have been some recent improvements to the app that bring it up to 3 stars, most notably working biometric-linked login, and the ability to see and manage investments. Now I prefer it to the web site, if only to avoid the awkward way multi-factor authentication is handled there. It's still missing a couple features available on the web site. The UI is plain, but mostly functional - if you can ignore loading screens in places you wouldn't expect them and a couple other strange behaviors during navigation. UX needs more thought around things like default filters. The underlying service remains disappointing. Monthly fees if I let my "checking" balance fall below $3000 - most of a year for an unmarried user maxing out paycheck withholding, and worse if you use the HSA to pay for expenses. More monthly fees just for having investments, in addition to whatever your funds charge. I would recommend looking for an alternative provider, but not because of the app.

Update: New version doesn't allow me to log in and won't accept copy/paste from password manager. Completely disfunctional. At least the website still works... t terribly polished but was functional. Now I just keep getting a pop up that says the app has been updated and to check the Play store, but no update is available. So it's just a non-functional waste of space in my phone. Pretty disappointing. Hope they get it fixed soon.

What's new

What's New - Implemented updates to support the transition of MSA accounts to HealthEquity.