Official E-ZPass NY

Conduent Incorporated

About this app

Tolls NY is the only official authorized app for E-ZPass NY and Tolls by Mail customers to easily manage accounts and make payments. Download today.

Manage your E-ZPass account:
• Check your account balance
• Get important account alerts
• View your toll history
• Learn what E-ZPass plan is best for you
• Change payment methods
• Make one-time payments
• Update vehicle information

Find and pay your Tolls by Mail invoices:
• Quickly scan and pay your paper Tolls by Mail invoice
• Search for trips you’ve taken using your license plate
• Plan future trips
• Opt-in to receive Tolls by Mail invoices digitally

Ratings and reviews

The app makes it really easy to check your E-ZPASS balance and recent activity. It's also easy to change vehicle / license plate info, which is great if you suddenly add vehicles due to an accident or other short term situation. Overall, it's a good app. My only complaint (not the app's fault) is that the over-reliance on acronyms for toll locations can make it hard to decipher where a toll was incurred. This can cause problems when expensing tolls. An acronym glossary would help.

The app is good when you're able to just start it up and it's already logged in. The problem is it logs you out every so often, so you have to log back in with username and password, which is inconvenient while traveling. No problem just use biometric login, right? Wrong, because even if you set it up it doesn't let you login with your fingerprint. You still need to use your username and password. What's the point of having a biometric setting in the app if it isn't used?

My pay per trip has not been working since they updated their system last April. I've called numerous times to get it resolved. Cases have been created and it's a new year and the problem still isn't resolved. The buggy system even keeps calling my checking account a credit card and rejecting payments. They have no technical support and the customer service has no idea what to do. Yet, they keep increasing tolls every year with so many issues not fixed.

What’s new

Thank you for being an E-ZPass NY or Tolls By Mail customer.
In this release we have included minor fixes and updates to improve the overall performance of the app.