P.A. Sanders
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Both users already have separate account with different email addresses, however the problem still exists as stated below. The monitor is ok, but sometimes it is inconsistent. The biggest problem is the data for 2 users isn't separated in the history on the app. All recordings are synced together making it impossible to share individual data with your doctors.
4 people found this review helpful
Greater Goods, LLC
February 13, 2024
I'm sorry for the trouble, but each user needs their own Balance Health account with a separate email address. This will help seeing both users data in the same account. For further assistance, please reach out to us directly at info@greatertoods.com and mention case number: BHGP067
- Katy
John Brooks
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While the monitor detects irreg heartbeat, ot does not transfer that info to the app history. Otherwise its pretty good. Update: after recieving a response that there is no current intent to habe the device transmit all useful data to the phone app, Im a bit disapointed, as the auto transfer of data was the main reason I bought the bp cuff, and the irreg heartbeat detection is important to me.
3 people found this review helpful
Greater Goods, LLC
January 12, 2023
Thank you for your kind feedback. While the app does not transfer irregular heartbeat information to the app, you can always leave a note on any given reading by swiping left or tapping on the entry and pressing the notepad icon. We appreciate your feedback and will pass along your suggestion to our developers.
Jeremy Bain
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Update: they reached out to fix the issue. Granted, password resets should still be automatic. And there is no reason for the app to ever sign you out. Ever. Used to be great. Now app auto-logs you out and it will not recover your password. Update 2: this dopey app keeps logging me out and it doesnt have the ability to autofill the password. Please fix.
6 people found this review helpful
Greater Goods, LLC
April 6, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at info@greatergoods.com and mention case number BHGP058.