NYC Pay or Dispute

NYC Department of Finance

About this app

Following are the key features supported by the app:

· Pay tickets by credit or debit card or through your bank account (eCheck). No Fee applies when paid using eCheck.
· Dispute a ticket immediately using your device’s camera to upload evidence.
· Search ticket(s) using violation or license plate numbers.
· Save tickets you have previously searched for.
· Save license plates and billing information on your device.
· View payment history by ticket or license plate numbers.
· View dispute history by ticket or license plate numbers.
· Receive receipts by email and/or text.

Ratings and reviews

This app makes an otherwise painful process easier. It was a synch to dispute my ticket then ultimately pay it when the dispute didn't come back in my favor (as much as I can still disagree with that ruling, it's not the app's fault!). Only two hitches were: My ticket didn't appear in the app immediately, but adding it was easy enough. Secondly I'd have liked to see the service fee show up before the checkout and maybe some explanation about what it's for.

This opinion is only for disputing experience using the app. Initially I found that it was quick and convenient way of disputing the ticket. But, later realized that I should have sat in front of computer, organized all the evidences, and prepared for thorough statement. You won't be able to do that. Once you submit the quick dispute using the app, you can't file again more properly.

Thank you for excellent and simple and quick process. The only thing that did not work for me twice was choosing "camera" after selecting "+ image" to add document or evidence. But that's okay I was still able to take a screen shot and photo separately and it let me add it from my phone's photo gallery.

What's new

Bug Fixes and performance improvements.