Duke Energy

Duke Energy

About this app

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:

• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more by taking advantage of our energy and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.

Ratings and reviews

So the app will no longer work. I read many of the reviews and I'm having the same issues. I uninstalled the app. shut down my phone. restarted my phone. installed the app and the same problem. I press on the icon and the logo comes up for a few seconds. then the screen goes white and just sits there. huge fail as this is always the way I paid my bill.

Tried to fix something that wasn't broken to begin with. Cant get past that stupid "verifying" screen when I just want to log in and pay my bill. The old website, I had no problems with. Now, its a damn nightmare. please don't let IT workers switch to work on the power lines.... 🙄 Edit: Upped to to 2 stars. Was finally able to get in after going around the app, going into incognito mode in the web browser, and trying that way. Then and only then, would the "verifying" loop say Success.. SMDH

Can't login. Have the same problem with their website. Think they would have fixed the problem already. This issue have been going on for well over a year. App is great when you get logged in your account. The app is worthless when you can't. From reading other reviews I'm not the only one with the issue. I have reported this issue a few times with no fix yet. Good thing the lineman don't fix the power lines like the IT guys fix the log on issue. We all wouldn't have any power.

What’s new

We spiffed up some things in the background.