Duke Energy

Duke Energy

About this app

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:

• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.

Ratings and reviews

Tried to use the app to pay my bill and it said something went wrong your payment was not successful. Refreshed checked all my payment info, re-entered my payment and something went wrong again payment was not successful. So I go to the website and it says I have a zero balance. My bill was paid! I may have paid it twice and I won't know for 3 days cause its ACH. Grrr. Discontinue this app or fix it!

Can't login. Have the same problem with their website. Think they would have fixed the problem already. This issue have been going on for well over a year. App is great when you get logged in your account. The app is worthless when you can't. From reading other reviews I'm not the only one with the issue. I have reported this issue a few times with no fix yet. Good thing the lineman don't fix the power lines like the IT guys fix the log on issue. We all wouldn't have any power.

Janky app. Was working great a couple of months ago. Before the update, the dollar amount would auto-populate. Now it doesn't and when you put in the dollar amount, something hanky happens. The dollar amount changes to a different number. It over charges the amount you enter. So now I have to call and speak to a live person due to a shytty app.

What’s new

Made some tweaks. We’ll never stop improving.