1.29K reviews
Content rating
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About this app

The Waste Management My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at mywm@wm.com.

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
Updated on
Jul 6, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
Data can’t be deleted
1.29K reviews
John Fitzgerald
December 8, 2021
The app works about as well I expected based on my previous experience with WM (the bar wasn't all that high). It's straightforward enough, pretty basic stuff, profile, payments, etc. But the "contact us" button signs you out of the app and back to sign on screen! But then again I can't really blame them as their phones would be ringing off the hooks all day long with people calling to complain about the incompetence of their drivers who deliver the trash bins to the wrong address, etc.
38 people found this review helpful
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Tavi Siochi
November 23, 2020
This app doesn't tell you anything useful. No calendar of service, no service dates, just ambiguous descriptions like "every other Monday" but it doesn't give you a starting point to figure out if this is the week to haul cans to the curb or not. Some functions, like "report a missed pickup" just pop up a message saying "use the website instead" I've used many bad and/or useless software over the years, but this one takes it to a new level. Don't bother installating.
34 people found this review helpful
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Joanna Wideman
June 25, 2021
App is completely worthless unless you just want to pay your bill. All of their advertisements state that you can adjust your service online, but you cannot. The only thing you can do is schedule a pickup. For everything else, you have to call somebody. I've only been with this company for a month and it's as horrendous is the garbage it picks up. I switched emails and have to delete/install the app completely just to enter my new email as I have biometrics enabled and there's no login page.
41 people found this review helpful
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What's new

Minor bug fixes and performance improvement.