My WM

Waste Management

About this app

The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at [e-mail].

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.

Ratings and reviews

It's just plain awful! The collectors are great, and I never had an issue with them, but their support side is a joke. I wasted 2 hours attempting to schedule an extra pickup just to give up in the end. No option on their website or app, and they were unable to help through chat and told me to call just to be looped around in a circle. It's like you're being punished for requesting services!

It was a little bit of a hassle to make payments online through the app, Because of their $1.99 convenience fee. who is this convenient for? not me. Anyways, so if you delete your previous saved cards in payment method section, when you go to pay the current invoice, you will finally see the option to have it done through your bank account. Rather than making it simple to find, you have to go through 9 hoops just to get the bank option to appear... make this less complicated for users please.

It logs out after just a couple of days, maybe less. It's cumbersome, and I can't connect my actual account with whatever this app is doing. Also, the rest of the company's electronic systems are trash, both the website and the phone. It took 2 hours to order a dumpster, and 90% of the time was spent getting transferred around to the wrong department repeatedly. Just a terrible customer experience. Avoid if at all possible.

What’s new

Bug fixes and minor improvements