9.36K reviews
Content rating
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About this app

The Waste Management My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at mywm@wm.com.

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.
Updated on
Apr 23, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
No data collected
Learn more about how developers declare collection
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

9.1K reviews
Tammy Damore
March 1, 2024
Horrible service and this, updated app is almost as bad. Under CONTACT US, it tells you to call by tapping the phone number below! ok, great. Except there is no BELOW, at least on my screen. If an app is supposed to be mobile, then make it mobile. We live in the PNW. We get snow! If it snows on Monday, they skip us altogether on Tuesday! My 2 wheel drive gets around just fine but apparently their huge trucks can't?? REALLY!! If WM wasn't the only service available they'd be out of business!
11 people found this review helpful
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Don McKinney
March 19, 2024
Like WMs service, their app sucks. To contact them, you click on your address, and then it says click on the number below to contact us. Exept there is no number and no other options to call them. Clicking on alerts takes you to a window with a spinning wheel that never stops spinning and displays no info. This app is just aweful and well represents that failed customer service of the company as a whole.
8 people found this review helpful
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Blue Iris
January 8, 2024
The app and online views DO NOT properly show itemized balances when there are multiple properties, (I receive 5 seperate invoices in the mail, but at least they are correct for tax purposes). I CANNOT possibly sign up for paperless until this is corrected! It is not possible to manage the account(s) online or through the app with these inconsistencies! Very frustrating!
9 people found this review helpful
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What's new

Minor bug fixes and improvements