My WM

Waste Management

About this app

The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at [e-mail].

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.

Ratings and reviews

The app is not letting me add my checking account. When I tap "ADD", it just puts the progress circle up then freezes for awhile before changing to a screen that has a check box for "Pretty Print" then under that there are two braces {} with no text between them. (And charging me $9.99 for using my debit card (which is linked to the same checking account your app won't let me input) is predatory in my opinion. That's a whole day's worth of meals for this poor old man!)

Terrible customer service. Has always been a hassle to contact this company. They have double billed me before then made up for it by giving me a credit. Then they didn't keep track of it and double billed again. Recently signed up for much better service. Have spent 2 hours a day the last week on hold to cancel my account because you can't online. The 1 time i spoke to someone they hung up within 10 seconds.