
Mary Medina
Extremely disappointed... I keep getting "there was an error in the system", can't make any transactions or receive money because I can't update new expiration date of new card received, it has to be updated in app, but can't access app because it is not updated... and that makes sense how? I get the 2 step verifications on email and phone perfect and at the time to login just same error. Customer service will not take the call because of "Extremely high call volume" and will just disconnect.
106 people found this review helpful

Roberto Luis Vigoreaux
For a long time the app worked fine and I had no issues, but now that my card expired I get an error message everytime I try to update the card that reads "No Internet Connection: Make sure your cellular data is turned on or you're connected and signed into a WiFi network.". I made sure I was connected to cellular data and I tried again connecting to wifi, but I still get the same message. I even tried uninstalling and re-intalling the app, but the error message remains. Can someone assist?
106 people found this review helpful

Ea Rayos
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This app has become trash the last few months. It would keep loading whenever i tried to log in, and thinking it might be an error, I unistalled and installed again, only for it to keep showing an error message of internet or signal when trying to log in. I tried the forget password and also showed error message account not recognized. Update: beware Puerto Ricans travelling outside USA, i had to use a vpn to log in. They just got more strict accesing the accounts.
6 people found this review helpful
EVERTEC Group, LLC
December 4, 2023
Hello Ea,
We're sorry to hear that you are experiencing issues with the application. We appreciate your feedback and assure you that our team is working to provide our users with the best possible experience.
Please contact our customer service department at 787-775-2846 for assistance.
Have a great day!