Extremely disappointed... I keep getting "there was an error in the system", can't make any transactions or receive money because I can't update new expiration date of new card received, it has to be updated in app, but can't access app because it is not updated... and that makes sense how? I get the 2 step verifications on email and phone perfect and at the time to login just same error. Customer service will not take the call because of "Extremely high call volume" and will just disconnect.
62 people found this review helpful
For a long time the app worked fine and I had no issues, but now that my card expired I get an error message everytime I try to update the card that reads "No Internet Connection: Make sure your cellular data is turned on or you're connected and signed into a WiFi network.". I made sure I was connected to cellular data and I tried again connecting to wifi, but I still get the same message. I even tried uninstalling and re-intalling the app, but the error message remains. Can someone assist?
10 people found this review helpful
I am not getting the text message to verify the account, I have contacted EverTec group multiple times with no luck or no further assistance. It seems like the app or the service is not sending the text message to certain locations as I am located in the Virgin Islands, they need to have this issue resolved so that the people can use the app. Perhaps they should think about putting in a call function, So you can choose from call or text message to verify the phone number.
29 people found this review helpful