
Lawrence Peaco
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Addendum, like everyone else I had been in unable to log on since the update. Based on sad experience with other apps I did not accept the two factor verification. From what read I am glad I didn't. BTW, I called for assistance and was referred to the business office which was closed. Tried to log on again using a password permutation and was able to access it my account. The two factor verification system is wacked. Was the same lowest bidder used by all? Bring back finger print access.
15 people found this review helpful
An Exelon Company
March 24, 2022
We sincerely apologize for the troubles you've had with the app. Please complete the contact us form at www.bge.com/custhelp. We will look into the problem and get back to you as quickly as possible. Thank you.

RSJ
Looks like this acquisition left out IT! Can't log in via the website, it just spins and has been doing that for at least a week. Wow! I can log in via the app, but false hope. 2FA set up fails, attempted to change my password which fails so now I'm locked out via the app too! Great job BGE! Let's hope the service doesn't perform the same way! 😡
4 people found this review helpful

Karen Walker
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Well, since my last review they have fixed the old paid off account problem but you still have a fee to pay which isn't too bad when you think about the pros / cons. It's a good app other than that. I don't like the fee for paying by phone or online and it holds on to a old paid off account like it's active! Other than that it's nice to pay from my phone.
10 people found this review helpful
An Exelon Company
February 9, 2022
Hello Karen Walker, Thank you for the positive feedback! We're always working hard to improve the app. 😁⭐