
Leisa Weiner
convenience fee. I accidentally forgot to pay my bill by 2 days and I was charged a late fee. I pay my bills each month on time. I guess they have to make their money some way since they are telling us we are getting a credit on our bills. If so, this is one way they are getting it. Whatever you do, dont miss your due date by 1 day. This is pretty ridiculous considering the rate we are charged every month. Too bad there is not another option with the service.
1 person found this review helpful

Cathy Collins
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Very unhappy... The last update caused more problems than it fixed. The app was working fine for years and now I can't even get signed in to access anything using the app. The username and password are correct because they work online. After completing the multi factor verification the app never opens. I even tried uninstalling and reinstalling.
19 people found this review helpful

Mike Dortch
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I cannot log in after changing my password. Every time I have attempted to do so, I receive a message that there's an error & to try later. I've tried minutes later, hours later, days later, & even months later. How much later? 11/04/22 - Still cannot login to my account through the app. Still getting the same error message since my last post.
2 people found this review helpful
An Exelon Company
January 13, 2023
We are sincerely sorry for the troubles our app is giving you. Is this problem still reoccurring? If so, we would love to take a look at this for you, please contact us at myhomerep@bge.com