Abdul Wahab
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The previous app was very simple and had almost no glitches. The new app looks nice and modern, but it is very slow and fingerprint login doesn't work. Please bring the functionality back to what it was! Update: This app is so much better now compared to when they first changed everything. I've added 3 stars to the review.
9 people found this review helpful
Thank you for your feedback. In an ever changing and fast paced world, we are always striving to make our tools and resources as competitive as we can therefore creating the best mobile banking experience in the market. We will make sure to share your feedback with our Mobile Feedback Group.
Jala Curtis
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The app updates have led to a frustrating user experience. From freezing up when using fingerprint login, app closing out randomly on its own, and changes to pending transaction and balance updates, I'm considering changing banks. I had very little issues with the prior version. In today's world, having the luxury of banking on my phone is very valuable. Being frustrated every time I need to access the app is a huge bummer. Thanks.
67 people found this review helpful
Jala, we appreciate you taking the time to leave us a review. We are sorry to hear you are not satisfied with the update. This certainly isn’t the experience we strive for and we would hate to see you go. We are constantly refining the app and that is only possible thanks to candid feedback like yours. Please know that we are listening.
Melanie Chin
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The new app is a dud. I never had any issues with the old app. Now I cannot login with my fingerprint even though I have set it up multiple times in the new app. It just shows me a loading screen. When I log into my account with my password, it is much slower to pull up my account information and move between screens than the old app. Update 4/30: now I can't even log into the app using my pin or password. Keeps telling me to try again later or go to the website.
33 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please feel free to give us a call at +1-888-980-5840 or shoot us over an email at MobileFeedback@fnni.com. We appreciate your business.