Five Guys Burgers & Fries

Five Guys Franchisor LLC

About this app

With the all-new Five Guys mobile app, it’s never been simpler to order all your Five Guys favorites, made just the way you like them – even when you’re on the go!

FEATURES

ORDER AHEAD - Place your order through the app and pay, choose your preferred pickup method – in-store, curbside or even delivery – and we’ll do the rest!

CUSTOMIZE IT ALL - Modify toppings to make your order truly yours. Try it with our lettuce wraps or bunless options!

EASY REORDERING - Get all of your Five Guys faves faster with saved meals and recent orders.

QUICKER CHECKOUT - Streamlined payment options, including Apple Pay and Google Pay, ensure you check out quickly and easily. ALL THE

DETAILS - Locate restaurants near you, get directions, browse our menu and view store info, including hours, before you visit.

LARGE ORDERS - Feeding a group or planning an event? Our new Large Order program is here to help! Select one of our popular bundles or go fully custom with our Build Your Own Box option (BYOB for short). At participating locations.

Ratings and reviews

This app has gotten worse. You used to be able to choose either "extra" or "light" for ingredients (e.g. extra pickles, light onions), but now you only have two choices - take it or leave it. No matter how far in advance you submit your order, they don't start your fries until you walk in the door. This is both good and bad. Five Guys takes a lot of pride in their french fries, and rightfully so, so waiting to make them ensures that they're as fresh and crisp as possible when you get them.

They have delivery as an option but they don't monitor it. Ordered food for delivery but had to call the store 30 minutes after the expected delivery time. The store told me that they had the food and were waiting for me to pick it up. The manager eventually explained that the company's app is screwed up and makes mistakes about deliveries all the time and is constantly getting complaints. Nicely done.

Installed the app after the website kept saying "unavailable, please try again". Kept getting the message in the app, too, even when just navigating the menu. The order never seemed to go through, so we finally just went to the store. After we ordered, we found out that the order in the app DID go through, it just never said that it was accepted. We didn't want them to have to just throw away the extra order, so we ended up taking both of them. $50 all because the lousy website didn't work.

What’s new

This update includes behind-the-scenes improvements and optimizations to checkout and payments, making your ordering experience smoother.