Five Guys Burgers & Fries

Five Guys Franchisor LLC

About this app

With the all-new Five Guys mobile app, it’s never been simpler to order all your Five Guys favorites, made just the way you like them – even when you’re on the go!

FEATURES

ORDER AHEAD - Place your order through the app and pay, choose your preferred pickup method – in-store, curbside or even delivery – and we’ll do the rest!

CUSTOMIZE IT ALL - Modify toppings to make your order truly yours. Try it with our lettuce wraps or bunless options!

EASY REORDERING - Get all of your Five Guys faves faster with saved meals and recent orders.

QUICKER CHECKOUT - Streamlined payment options, including Apple Pay and Google Pay, ensure you check out quickly and easily. ALL THE

DETAILS - Locate restaurants near you, get directions, browse our menu and view store info, including hours, before you visit.

LARGE ORDERS - Feeding a group or planning an event? Our new Large Order program is here to help! Select one of our popular bundles or go fully custom with our Build Your Own Box option (BYOB for short). At participating locations.

Ratings and reviews

If I could give this app a negative star I would. They were running a BOGO burger deal but you could only order through the app or online. Both the app and website are down or not functioning - basically gives me a network error every time I try to do anything or checkout - and they said they can't discount in store. Basically "sorry too bad." The five guys technical side is apparently awful. Will make sure I don't bother eating here again for wasting so much of my time.

This app has gotten worse. You used to be able to choose either "extra" or "light" for ingredients (e.g. extra pickles, light onions), but now you only have two choices - take it or leave it. No matter how far in advance you submit your order, they don't start your fries until you walk in the door. This is both good and bad. Five Guys takes a lot of pride in their french fries, and rightfully so, so waiting to make them ensures that they're as fresh and crisp as possible when you get them.

The app hardly works when it comes to checking out. I can place an order as such, but a 403 error comes up as I try to check out. I used Google Pay, which debited my card, but the Five Guys store didn't have it in their system. It REALLY needs to be fixed because it's very inconvenient to pay for something that you didn't get. At least the store made the order after showing the order info and proof of how the app screwed up after placing an order.

What’s new

This version includes enhancements to the user profile and updates to improve accessibility and support ADA compliance.