FordPass™

Ford Motor Co.

About this app

FordPass offers the ability to manage your vehicle right from your phone:

• Send convenient remote commands – Lock, unlock, and start your vehicle using complimentary remote vehicle controls (1) – when equipped with FordPass® Connect (2)
• Electric vehicle ownership support – Monitor charging progress and use Departure Times to pre-condition your battery and cabin (3)
• FordPass feature availability varies by vehicle and country. Images shown for illustrative purposes only

(1) Remote lock/unlock requires power door locks. Remote starting requires automatic transmission.
(2) FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
(3) Effectiveness of cabin conditioning may be reduced by extreme outside temperatures

Ratings and reviews

The app doesn't include an option to give feedback on either the app or the vehicle. You're directed to call or use the Ford website chat since they aren't able to pass on feedback. I was trying to give feedback so maybe they'd resolve a software flaw and we'd like the Mach-E better but instead it turns out it's more disappointing and frustrating.

The app is OK for an ICE car, but not for an EV. It should allow to turn on the AC of the car and set the temperature, not just starting the "engine". Also, it does not gives the option of setting charge limits if you forget to do so while in the car. Coming from a Tesla, you can see how many of the small, convenient features add up to a better owner experience. Also, if the car is left on, it can not be shut off via the app. Coming from a Tesla, this app is a major downgrade.

A rather important feature is the service history and the ability to manually enter your own entries. I do not see how to do so within the update or if the option is available anymore. I am staying with the old version for the time being. I never used to own ford but over the past 2 years I purchased two brand new 0 mile fords and intend to meticulously document the maintenance records. It has been super convenient to use the ap to do so.

What's new

4.37.0
This update includes performance improvements and bug fixes