
Nami C.
I liked this & would've continued to use it if not for its very misleading plan activation situation. It made it seem like after my initial free trial ended I'd be able to continue using it, just without premium features, which I was fine with. However, that is not the case. Once your trial ends, you lose access to everything & if you want to continue using it or just want to be able to see what you spent a lot of time setting up, you have to pay. Had I known that, I never would've used it.
8 people found this review helpful
Fresha.com
November 19, 2025
Thanks for sharing this. After the trial ends, a subscription is required to keep using the platform. This information is stated upon enabling the trial. Having said that, we understand how challenging this can be, so please reach out to hello@fresha.com for further assistance.

cat sim
The app is nice and easy to navigate for both clients and businesses. but recently they went from being free to have a subscription fee. okay that'd fine... but there are now so many hidden fees. like a "new client" or even just a new card I got charged anywhere from $8 to $20+ for a "new client fee." Also if you want extra time on your services itthen effects everyone's services and schedule. It's hard to constantly keep up with your services just so you can have time after a client.
8 people found this review helpful

RS
It started out free, but was bought out and turned into a pay service. They want to be your salon one stop shop, but with the subscription fee they still nickel and dime you for everything and push you to use their credit card processing that has a flat fee per/transaction plus a percentage. They only provide support if you are a premium member and are slow to respond by email. They charge you if a new customer books through them, even if they are your client already. Not easy to cancel.
13 people found this review helpful
Thank you for your feedback. While Fresha has evolved into a subscription platform to support the growing range of tools and features we offer, we strive to remain transparent. Commission fees only apply when new clients book through the Fresha marketplace, and we do not charge for returning clients booking via your direct links.