
Liz
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since the update I can no longer sign in without the app telling me I've been signed in on another device...I've only used one phone number and one device since installing this app. It's been glitchy before but it was at least usable, now it won't even let me sign in. EDIT: I talked to my apartment manager and she had me scan a qr code to re-download the app, put in my phone number, finally works again. Have used it for a couple days since with no other issues or glitches
Gatewise Incorporated
August 4, 2026
Hi Liz, we're sorry for the inconvenience and understand how frustrating that must be. Please contact us at support@gatewise.com to help resolve the issue.

Delta Four
Apartment complex requires this. From time to time it won't connect so there's no way to get the entrance gates open. Occurs even when I have internet connectivity. To avoid searching thru apps, place on the bottom row (Android) so it appears on every screen. If your phone battery does, you break the screen, etc., you're screwed and can't gain entry.
72 people found this review helpful
Gatewise Incorporated
April 28, 2022
Hello! Our app also works with bluetooth, so if there is a cellular connection issue just make sure you are right next to the gate and your bluetooth is on and it will work :) If you ever have any issues, shoot us an email at support@gatewise.com, we are happy to help!

Tae Jones
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Edit: Why are there ads in the app now?!? Original: Trash, there is nothing wrong with keys. Who asked for this. Now instead of going inside I get to spend at least a min turning Bluetooth on and off and opening and closing the app so I can go inside. Love doing this at night when weirdos are hanging around. Listening to your Bluetooth headphones? Better turn them off and unconnect them before you attempt to go inside because it won't work otherwise.
47 people found this review helpful
Gatewise Incorporated
October 3, 2024
We sincerely apologize for any inconvenience and we'd certainly like to work this through for you. The app using Bluetooth shouldn't interfere with using Bluetooth headphones. Kindly contact us at support@gatewise.com for any inquiries and further assistance.