Just bought a 17 Denali, was excited to use this app. Downloaded but the app does no work. I am a Samsung S7 user, is this a known problem? Please, if you can, fix this bug. Thank you.
Remote start worked at first but not now. Been in contact with tech many times . They can't get to work for more than one time Keep telling 3 to 5 more business days to fix. And still all messed up. Not happy at all
My GMC app works fine right after I install it. Then, after a few days, it slows down and us always spinning the wheel saying PENDING whenever I use it. I have to uninstall and reinstall at least every other week. Then it works fine until...it doesn't again.
I had a problem bringing up the app, but it was my fault...my font on my phone was set too large to bring up the entire app. They tried to help me very quickly.
UPDATE: After the app was reinstalled, it functioned properly. Adding 1 star to my original :) This app used to work. All of a sudden I no longer have the remote start feature and I now have incorrect status information. Apparently, I have 454 miles on my odometer (actually have 800) and my fuel tank is nearly full (except I know I have less than an 1/8th tank)! I called customer service but the automated message says to call back between 8 and 10 or something and they don't even provide the timezone! I'm still on the trial period for this app. I am now very hesitant to spend any money on it especially if I'm reading all these complaints! What a waste of money (unless they credit your account when the app isn't functioning properly).
I have had this app on my HD since 2015. I can't live without it. When it does mess up it's usually an OnStar issue.
We update our app regularly to add new features and improve performance.
• General bug fixes and performance improvements
• Support added for Mexico