Most drivers are kind and try to make a conversation during the ride. It would be more helpful though if there is a second destination option (especially go-car) in the case I am going to the mall and would like to pick up a friend somewhere else before going to the mall. Under current circumstances, I have to order twice to get to my friend's house first then to the mall.
Please improve your go pay with creditcard and not only bank transfers. A lof of apps use credit card as recharge the payment. Second, it brings 2 motorcycle drivers in one order somethime. How does it happen? And I lost my money twice because 2 drivers come but I ordered one only. Fix your system please.
I was kicked out of my account suddenly, and cant login after that. Have tried many times to request verification code and have to wait 30 seconds for many times too, still no verification code and no call received either. Still have saldo in account and cant access it. Really dissapointed. Update: the issue has been resolved after emailing go-jek cs support
My application not work...when I make an order always out from the display I cant make order and tell to me to contact customer service. When I call the customer service they said to me to send email to customers service email address. I was following all the required but until now still not have anything happen still the same like before. I can't make any order. For gojek......please do something to fix the problem.
I don't like the way that driver asked me to let the order of riding motorbike, and even he said he will find me to make sure I DIDN'T complain. But on the other side, HE WASN'T PICKED ME UP! That's why I'm secided to send the second email. Just abandoned my second email. Please make sure my first complain with this email to be read and please make sure you do something about it. Sorry, I do not like it! Thank you
Im a foreigner in Jakarta, I really struggle with the drivers.. Why do they call after I booked a car! Shouldn't they know the destination? Plus too many drivers dont carry enough change! They take all the money you give them.
We have made improvements to optimize our system and deliver a faster, more reliable booking experience across Indonesia.