Karma Craven
The app would be great if I could actually use my credit card. The system keep telling me that my 3D Secure needs to be activated, but it is already active. I have even spoken with my bank multiple times and there is no problem with my cards. It is also wanting an Indonesian phone number to be able to access certain features, this would be so much better I'd you could just add extra country codes.
30 people found this review helpful
Richard Crowley
Pros: Frequently cheaper than Grab. Cons: 1. Often has incorrect locations on maps (but they do fix it if you report it, which is good) 2. The times reported in the app seem to be consistently wrong. I.e., cars I book are almost always farther away than the time range it shows before booking (my last 3 bookings all said 3-7 minutes, but the booked cars were 9, 11, and 12 minutes away). Furthermore, the estimates of how long the car will take to arrive are also usually underestimating it.
57 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
09 July 2022
Hi Richard Crowley, we're sorry for the inconvenience. The report you submit will be input for us to continue to improve the quality of our services in the future. If you experience problems related to Gojek services, please report them via the Help menu in the Gojek application so that our team can help check. ^Ardi
A Google user
There is a big lag between the vehicles actual position and the rendered position at times during which the rendered position has to catch up with where the vehicle actually is so even if you are waiting outside you may miss the driver. There is no means of entering multiple destinations. Pickup often takes longer than Grab, Comfort or Silvercab. Prices seem to jump around, so be sure to compare prices before you order.
43 people found this review helpful