
jordan taylor
terrible! the app has not worked for nearly 1 year, I cannot find any guidance anywhere to help me fix rhe issue, the DVR appears to be working as I can see the live footage and playback on the TV, but my mobile app, will not connect to the camera, no footage, no playback, even had my installer back to the house 3 times to try and fix the issue, even he does not know what is wrong with it, i would like someone to contact me and get to the bottom of the issue!

A Google user
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App suddenly does not record morion detection. Was working then quit. ch 2/3/4 keep resetting themselves to off. Spent a good portion of the afternoon with their tech support. App still not working correctly. This system is buggy and should not have been released until fully tested. Many options are greyed out so you can' t set ie motion sensitivity. All in all not a good experience. Nov. 11 the system records everything. How do i ser itbup to only record on motion.
7 people found this review helpful
HEROSPEED TECHNOLOGY LIMITED
November 10, 2023
Dear user, for assistance, please contact us via js_support@163.com or the app's feedback feature with videos or screenshots of the issue. Also, check for updates to your device's firmware and the app, and try restarting the device or reinstalling the app. We look forward to your response to resolve this swiftly.