
Blakely Harrington
I hate the new update. My husband and I share an account and the text verification EVERY single time we want to log into the account is excessive. Also, there is no option to drop down and choose which number the text goes to so it always goes to "the primary" number which can only be one!! Very frustrating we have to call each other to get code everytime we want to check account.
5 people found this review helpful
Hancock Whitney Bank
December 17, 2025
Thank you for your feedback. Our multifactor authentication methods can be prompted for a variety of reasons as a security measure. We apologize for the inconvenience the added security may have caused as we strive to keep your account information safe. Our goal is to always work to improve systems and provide security for our clients account data.

Jason Hingle
Seriously!!? this app is garbage and should be an embarrassment to the developers!! it is constantly disconnecting from accounts which defeats the whole purpose of the app!! like for example right now I can't get in my Whitney checking account savings account or my other savings account!! I could maybe understand not being able to get into an external account but I can't even get into my Whitney account on the Whitney app?? in theory it is a good app but in practice it is complete trash!!
2 people found this review helpful
Hancock Whitney Bank
January 9, 2026
Thank you for sharing your concerns. We’d like to understand them better; please provide any additional details so we can take the right steps to resolve. We can be reached at 800-448-8812 or you can email us at appfeedback@hancockwhitney.com

Adam W
Like the old app this one asks to send a code EVERY. SINGLE. TIME. I log in. Biometrics, strong password, doesn't matter. I must get sent a code 100% of log ins. Getting to the point I'm just going to uninstall. It's absolutely ridiculous.
2 people found this review helpful
Hancock Whitney Bank
January 5, 2026
Thank you for your feedback. Our multifactor authentication methods can be prompted for a variety of reasons as a security measure. We apologize for the inconvenience the added security may have caused as we strive to keep your account information safe. Our goal is to always work to improve systems and provide security for our clients account data.