
Zophie Enzo
This app could not get any worse!!!! I thought it was bad when they made us download a new app and it made bill pay exponentially more difficult, yet it got worse. Deposits won't go through after trying over and over, then getting a generic error message. But that won't matter when my bills get paid late. AWFUL APP!!!!!
1 person found this review helpful
Hancock Whitney Bank
September 4, 2026
We appreciate your feedback and are sorry for any inconvenience. Could you tell us more about what went wrong? It will help us make meaningful improvements. You can email us at appfeedback@hancockwhitney.com or we can be reached by phone at 800-448-8812

ginger koubi (Grae1962)
I hate this thing! No My Balance feature any more. A real pain to log in just to check my balance and now, with no running balance, a single transaction threw me into an overdraft. I haven't had one of those in over 10 years! It must be assuming I am running a check register on paper! Who even does that anymore?! I haven't had one in over 15 years! I wrote my last check about 12 years ago. Very frustrating!
6 people found this review helpful
Hancock Whitney Bank
May 26, 2026
Thank you for sharing your concerns and suggestions. We’re sorry the app didn’t meet your expectations and we appreciate your ideas; they help us prioritize improvements and make our app better!

Blakely Harrington
I hate the new update. My husband and I share an account and the text verification EVERY single time we want to log into the account is excessive. Also, there is no option to drop down and choose which number the text goes to so it always goes to "the primary" number which can only be one!! Very frustrating we have to call each other to get code everytime we want to check account.
36 people found this review helpful
Hancock Whitney Bank
December 17, 2025
Thank you for your feedback. Our multifactor authentication methods can be prompted for a variety of reasons as a security measure. We apologize for the inconvenience the added security may have caused as we strive to keep your account information safe. Our goal is to always work to improve systems and provide security for our clients account data.