Steve Ringering
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Waited nearly 2 weeks for important results. Had to go to medical records to get a hard copy. I messaged the help desk 3 days ago. Crickets. Not helpful. Update 4/11. The app has no help feature that I can find and no response to emails that I've sent. The results have been completed but are not on my "Myhealthone" account. That app is handy when it works but I was hoping for reliable as well. Downgraded to a single star since help for this app's failure, from anywhere, is unavailable.
251 people found this review helpful
HCA Healthcare Inc.
April 13, 2022
Hi Steve, we're sorry to hear about your experience when attempting to locate your records. Most results do post within the app and website within 24 hours after being signed off, so we'd need to do some additional research on your account to troubleshoot. In order to best assist you, we ask that you contact us at (855) 422-6625. Thank you.
Richard Cox
Now, this app isn't built for convenience. It's actually the LAW now that records are available electronically. So, with that said, I should be able to retrieve my records whenever I want, by LAW. so, when that part of the app doesn't work, it's not only terribly inconvenient, it's actually ILLEGAL to keep me from my medical records. I'm not a complainer nor am I a mean, rude, or otherwise bad person. But I have a surgery this week and there are records I need to email to my surgeon. FIX THIS!!
6 people found this review helpful
DONNA A. (DaFrogLady59)
It took me getting an updated phone. Which I needed anyway. this App never would upload on my old Generation 3 Samsung. But as soon as I received my Moto 5g IT loaded up and I continue to use it without any issues.. I LOVE IT! Has all my info on my recent hospital stay. And show's all the Doctors too.❤️☮️🐸
6 people found this review helpful