Hertz 24/7 Mobility

The Hertz Corporation

About this app

Flexible van and car rental by the hour or by the day.

About Hertz 24/7 Mobility

Do you need to transport large items that won’t fit in the car, or simply need a vehicle for a while? Look no further with Hertz 24/7 Mobility. Our cars and vans are ready and waiting for you – available to hire from convenient locations in your neighbourhood.

With our Hertz 24/7 Mobility App you can book a car or van anytime while on the go. A few minutes before your rental starts, you can unlock the vehicle via Bluetooth. Just book, unlock and drive.

Wherever you are, a Hertz 24/7 Mobility vehicle is not too far away, so you can pick up at any hour, any day, any location. Need to make a last-minute change to your reservation or update your account information? Hertz 24/7 Mobility is at your fingertips. Save time booking a vehicle by adding your favourite locations to your profile.

Ratings and reviews

Good in theory but my biggest complaint is everything is automated if you have an issue. I would increase my rating if there was phone number to call to reach an actual person. I was also recently recharged for two rentals from the beginning of the year that had already been paid and closed. Not sure if that was due to their app transition. Additionally, it would be beneficial to have billing in 1/4 or at least 1/2 hour increments vs only hour increments.

One photo does not provide measurements (outside and inside) or you can choose a vehicle by that most important feature. You can only choose by location and many stations are booked until next month. When I started a booking and switched to another app this booking was not drafted but I had to start new again. When I wanted to finalize the payment page asked me to confirm with my bank app but when I returned to Hertz app it was still on the book payment page. Conclusion: Nothing booked!

Terrible app and service. Booked a van at B&Q, unlocked it via the app, but there was NO KEY inside. Support couldn't provide an alternative vehicle, forcing me to cancel and waste an hour. Worst of all, they held £120 from my account (though support falsely claims it was £50) and they refuse to refund the £5 membership fee despite failing to deliver any service. Dishonest billing and a completely broken rental system. Avoid!

What’s new

- Document button now available post rental
- Can’t close rental if doors are not closed
- Connectivity error messaging is updated