Hertz 24/7 Mobility

The Hertz Corporation

About this app

Flexible van and car rental by the hour or by the day.

About Hertz 24/7 Mobility

Do you need to transport large items that won’t fit in the car, or simply need a vehicle for a while? Look no further with Hertz 24/7 Mobility. Our cars and vans are ready and waiting for you – available to hire from convenient locations in your neighbourhood.

With our Hertz 24/7 Mobility App you can book a car or van anytime while on the go. A few minutes before your rental starts, you can unlock the vehicle via Bluetooth. Just book, unlock and drive.

Wherever you are, a Hertz 24/7 Mobility vehicle is not too far away, so you can pick up at any hour, any day, any location. Need to make a last-minute change to your reservation or update your account information? Hertz 24/7 Mobility is at your fingertips. Save time booking a vehicle by adding your favourite locations to your profile.

Ratings and reviews

Good in theory but my biggest complaint is everything is automated if you have an issue. I would increase my rating if there was phone number to call to reach an actual person. I was also recently recharged for two rentals from the beginning of the year that had already been paid and closed. Not sure if that was due to their app transition. Additionally, it would be beneficial to have billing in 1/4 or at least 1/2 hour increments vs only hour increments.

Hertz 24/7 was a nightmare. I was blindsided by mileage and membership charges that were never clearly explained at booking—only revealed on the invoice. It felt like hidden fees designed to trap customers. I returned the car on time, but their app glitched, failed the check-in, and I was threatened with a late fee anyway. The app even froze my phone during the process. Stressful, opaque, and unreliable. I won’t use them again. You should not use them either, use someone else.

AVOID AT ALL COSTS! Arrived at my hire van to find the floor covered in dirt, no fuel card in the van as promised and 2 warning lights on the dashboard. I then discovered there was no hertz phone number so I had to sit and wait on the online chat within the app. I was then told there may be a different van available but that I would not be reimbursed for the time lost (30 minutes at this point). Turns out there were no other vans of the same size available so my booking was cancelled. Abysmal.

What’s new

- Updated map experience
- Improved connectivity handling
- Bug fixes