HHAeXchange+

Homecare Software Solutions LLC

About this app

The caregiver app for homecare, self direction, or Care Insights in Texas, Illinois, Michigan and Massachusetts.

Learn more about each mode below.

HHAeXchange+ provides a simple, fast, and secure mobile experience to connect caregivers with homecare agencies or self-directed employers. To satisfy the 21st Century Cures Act requirement, this app will only record a caregiver’s location when they clock-in and clock-out.

HHAeXchange+ has three modes:

-- Agency mode, for caregivers employed by homecare agencies
-- Self-Direction mode, for family and friends serving as caregivers
-- Care Insights mode, for payers that need member-related questions answered and recorded

Agency mode for homecare empowers caregivers to:

-- Clock in and clock out with location services or FOB
-- Manage their schedule on-the-go
-- Create unscheduled visits
-- Record plan of care duties
-- Conduct skilled or non-skilled visits
-- View member information like demographics, plan of care tasks, or get directions to the member’s home
-- Communicate with agencies in real-time through the Two-Way Chat Message Center


Self-Direction mode allows caregivers to:

-- Start and end a shift
-- View consumer information


Care Insights mode allows caregivers to:

-- Provide responses to member-related health and environment questions
-- Proactively monitor member health
-- Measure against the progress on a specific plan of care to improve member outcomes

Disclaimer: HHAeXchange+ requires an active internet connection (3G, 4G, or WiFi)

Ratings and reviews

Update - "Invalid credentials" is a thing of the past. Now it's saying I don't have any internet connections, and the app requires a connection to work! I turned wifi on and off, nothing. I opened the internet, opened right up, even restarted my phone, and it still was saying no connection. This app stinks, plain and simple. It took forever to get Vesta running good, but it was great in the end! I should know I was one of its harshest critics.

At first, it took ssssooo long to log in! It would only give me a white screen. I had to keep attempting to login for about 20-30 mins at one time. When is give up, I had to call my employer to manually clock me in and sent screenshots to prove I wasn't lying about it. After the first mth, it's running a little smoother. Sometimes the connection takes a while to clock in/ out. What I would suggest as an upgrade to the app, REMOVE the CLOCK OUT from the bottom of the screen after we click it!

If it were possible, I'd give this app 0 stars. After recently switching to it at the beginning of the month, it has not worked properly a single day. This app never launches properly, the map screen has a seizure every time you try to clock in and out, and sometimes your client even disappears from the list which requires trying to log in multiple times. To sum it all up, this app is horrible and the designer should consider a change of career.

What's new

This update improves clock-in and clock-out rounding by displaying rounded times at the capture, ensuring clarity. Additionally, caregivers and registered nurses will now encounter signature prompts based on contract needs, streamlining visit verification and compliance. We’ve also fixed pesky bugs for an improved user experience.