Hydro-Québec

Hydro-Québec

About this app

Power outages
The tool to find out more about ongoing outages and planned service interruptions.
• Track the service status for any addresses you want at any time.
• Manage the tracking options for any addresses you want.
• Add a label for the addresses you are tracking: daycare, school, condo, parents.
• Activate notifications to receive information about the service status and to find out if there are any planned service interruptions at those addresses.
• Report an outage easily.

Your consumption
Your consumption data presented in different ways to help you track, understand and manage your electricity consumption:
• An overview of your hourly electricity consumption from the previous day
• An overview of the current period and a forecast of the bill amount
• Detailed analysis of your electricity consumption, including a breakdown by use
• Comparison with households similar to yours

Your account
Quick access to sign up for services and manage your account.
• See your account balance and next billing date.
• See your billing and payment history.
• Sign up for the Equalized Payments Plan to pay the same amount every month, winter and summer alike, and receive an alert when you use more electricity than anticipated.
• Sign up for Pre-Authorized Debit and avoid late payments.
• Turn on notifications to receive billing notices and payment due reminders.

Determine your home’s profile and get customized recommendations so you can build your action plan and save. You can easily update your profile when necessary.

Click on “More” to for even more!
• Options for modifying your home’s profile or for selecting, modifying or adding an account in your Customer Space
• App settings to turn on the notifications, modify the language and define your connection options, including Continuous connection
• Quick links to the most commonly used online services
• Information about how to contact us
• Information about touring facilities that are open to the public
• Hydro-Québec news

Ratings and reviews

App is only good for checking your bill. All other features provide incorrect information. I never needed a generator before moving to Quebec. Power outages happen very frequently and the app provides incorrect information on when the power outage actually started, when it will be fixed and what the progress is (this part is rarely updated). Why even bother giving the information if it's wrong? What is the use in an app that gives misleading information? Check your bill, that's it.

Now you can no longer report outages, so what's the point of the app? Map is inaccurate. Doesn't show the same thing as on their website. It doesn't respond when you actually need it to work (ie yesterday when we lost power). Received "map is unavailable ..." Numerous times. Also, simply won't load at all on many occasions. Can't report an outage and receive "Technical Issue" error, then why have the app?! Constant "an unknown error has occurred".

Great app, works as intended, clear, and user-friendly.

What’s new

Issue resolution and ongoing improvement.