The app is broken and won't let me log in. Whenever I try to log in, it says my credentials are "invalid" even though I log in all the time on my computer. I even called Pacific Power who confirmed my username and email address, but for some reason the app will not accept my information. I can't even change my password in case this is the issue, because it doesn't recognize my email address—the same one that Pacific Power confirmed is correct. This app is complete garbage.
2 people found this review helpful
I'm not sure what all the low ratings are about. I haven't had any trouble with this app. Maybe people are expecting too much from a simple account app, or they all have crappy slow phones! Personally I find it extremely helpful for checking my account history, current bill, updating payment methods, and looking at my power usage. You can even see your usage charted over time on a graph. The app loads quickly and hasn't crashed on me. It's easier than logging onto the desktop site for sure!
27 people found this review helpful
I just want to pay my bill, stop making me jump through all these hoops just to login. My experience today: open app, have to update app to login, after update it removed my saved login, type in again, says it updated security policies so I have to change password and doesn't let me login, I go to desktop to change password, doesn't like the passwords I try, have to come up with weird password that fits their criteria. All just to pay my bill which takes 20 seconds on other apps.
22 people found this review helpful