
davidlohcc
Absolutely trash. When I want to make payment, (1) I have to remember the amount payable, (2) manually copy and paste the policy number, (3) remember what type of insurance it is, and (4) after keying in my bank access code and pin, nothing happens. I am starting to think this app is a 3rd party scam app and I have just entered my e-banking access codes for their perusal. No wonder no one insures with them
6 people found this review helpful
INCOME INSURANCE LIMITED
December 2, 2024
Hi David, our payment functions are currently undergoing some maintenance and we apologise for the inconvenience you're facing. While we fix this on our end, you can make your payment more conveniently at our web customer portal, at https://me.income.com.sg

Bryan Lim
Have been unable to submit claims via the app over the past few months. Not sure what's going on? After clicking submit claim, it keeps sending me to login again via Singpass (which doesn't work due to Web setting). So I'm unable to do anything on the app. PLEASE RESOLVE THIS!
INCOME INSURANCE LIMITED
January 19, 2026
Hi Bryan, we sincerely apologize for the troubles you've had with the app. We have received your email and will revert to you after troubleshooting. Thank you.