
davidlohcc
Absolutely trash. When I want to make payment, (1) I have to remember the amount payable, (2) manually copy and paste the policy number, (3) remember what type of insurance it is, and (4) after keying in my bank access code and pin, nothing happens. I am starting to think this app is a 3rd party scam app and I have just entered my e-banking access codes for their perusal. No wonder no one insures with them
7 people found this review helpful
INCOME INSURANCE LIMITED
December 2, 2024
Hi David, our payment functions are currently undergoing some maintenance and we apologise for the inconvenience you're facing. While we fix this on our end, you can make your payment more conveniently at our web customer portal, at https://me.income.com.sg

Alan Tan
I have experienced few bad apps in the Store but this Income apps is the worst. It's not user-friendly at all. It would not accept files or images attachment with any -&# etc character. It's insane for the user to rename or alter the attachment which usually contains such characters when they downloaded from CPF or the health care institutions.
2 people found this review helpful
INCOME INSURANCE LIMITED
March 9, 2026
Hi Alan, thank you for the feedback and we apologize for the inconvenience caused. Your feedback has been noted and will be shared with our team as we continue to improve the app experience.

alekhya gogineni
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UPDATE Worked on website browser. just not on mobile for the first time registration. ‐-------‐‐---------------------------------------------------------trying to login for the first time. with singpass its asking me to allow retrieve info despite signing in. and after I click retrieve info, singpass throws an error because they dont allow in app browser retrieval. Was this misses during testing? or am I doing something wrong?
2 people found this review helpful