
davidlohcc
Absolutely trash. When I want to make payment, (1) I have to remember the amount payable, (2) manually copy and paste the policy number, (3) remember what type of insurance it is, and (4) after keying in my bank access code and pin, nothing happens. I am starting to think this app is a 3rd party scam app and I have just entered my e-banking access codes for their perusal. No wonder no one insures with them
9 people found this review helpful
INCOME INSURANCE LIMITED
December 2, 2024
Hi David, our payment functions are currently undergoing some maintenance and we apologise for the inconvenience you're facing. While we fix this on our end, you can make your payment more conveniently at our web customer portal, at https://me.income.com.sg

Muhd K
Its bad. I just want to amend my policy thru the app or browser, error message "we are unable to proceed" keep appearing. Shut down the app and hire more call centre agents.
1 person found this review helpful
INCOME INSURANCE LIMITED
August 19, 2026
Hi there, thank you for your feedback. We're sorry to hear that your experience with the app wasn't satisfactory. We'd appreciate the opportunity to learn more and improve. Please write to us at myincomeapp@income.com.sg with details of the issues you encountered, and our team will look into them. Thank you.

Human
Garbage UI, half the buttons dont function. The intern at my office could develop and maintain an app better than this.
1 person found this review helpful
INCOME INSURANCE LIMITED
August 31, 2026
Hi there, we're sorry to hear that your experience with the app wasn't satisfactory. We'd appreciate the opportunity to learn more and improve. Please write to us at myincomeapp@income.com.sg with details of the issues you encountered, and our team will look into them. Thank you.