
davidlohcc
Absolutely trash. When I want to make payment, (1) I have to remember the amount payable, (2) manually copy and paste the policy number, (3) remember what type of insurance it is, and (4) after keying in my bank access code and pin, nothing happens. I am starting to think this app is a 3rd party scam app and I have just entered my e-banking access codes for their perusal. No wonder no one insures with them
7 people found this review helpful
INCOME INSURANCE LIMITED
December 2, 2024
Hi David, our payment functions are currently undergoing some maintenance and we apologise for the inconvenience you're facing. While we fix this on our end, you can make your payment more conveniently at our web customer portal, at https://me.income.com.sg

Chuen Cain Seow
Try to change my payment card but system complained my card expiry date is less than 2 months from the policy expiry date. Policy expires Aug 2026, my card expires Aug 2027. Gotta be a bug here. Please resolve this, tks.
INCOME INSURANCE LIMITED
July 22, 2026
Hi Chuen Cain, thank you for your feedback. To help us investigate, please write to myincomeapp@income.com.sg with your app info details and a screenshot of the error. Our team will look into the issue and assist you further. Thank you. To access app info: Go to the "More" tab > View app information

Matt Lim
a bit useless , as you can't renew insurance online. go to the shop then tell me can only renew use website, then why I install the app if website can see everything the app have and more.???
INCOME INSURANCE LIMITED
July 22, 2026
Hi Matt, thank you for your feedback. We understand your frustration and appreciate you sharing your experience. We're continually working to improve the app experience and make it a more convenient way to manage your policies. Thank you for your support so far, and we hope to serve you better with future enhancements.