You can't see your own messages, and the messaging interface needs work; the "send" button is tiny and unlabeled, and the "Back" button, which erases the message you were writing, is big and easy to press. So I'm sure a lot of folks *don't* manage to send a message successfully to their provider. But even once you do, it never shows up on the app until your provider responds, so there's no paper trail (which leads to duplicates). Needs UX improvements on this key feature. Solid otherwise.
14 people found this review helpful
Allscripts Healthcare Solutions Inc
November 16, 2023
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Great platform with detailed layout and functionality for a medical based app. Very impressed with the capabilities it has to offer. Considering it's a health app which houses all your private information and testing results, it feels very secure and organized appropriately. This is a very convenient app to be a part of. All your important information in one place and structured accordingly. Well done!
34 people found this review helpful
Very user friendly and efficient. Great customer service if you need to call them. However, when I got a new phone and couldn't get back on the email that I had registered this app with, they told me there was NOTHING they could do about it. I either had access to that email or I couldn't use this app again. I had to go through hell to get back that Gmail account just in order to use THIS app again. So, overall... the app itself is great. I love it Just don't lose your email!!
105 people found this review helpful