
Rowel Cababan
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Their system sucks now. Eventually it will cancel your order. We waited an hour then order cancelled. No courtesy call from the store that they will cancel. Happened twice. Guess what? if you already paid it online, you will wait for more than a month for the refund. Their hotline is no longer available. Very poor customer support.
2 people found this review helpful

Laguitao, Jose Marrie
This is a very frustrating experience with the Jollibee app. I placed an order over an hour ago, but there’s still no update, and it seems like my order was never even accepted. What’s worse is that I paid using GCash (cashless), and the amount was deducted immediately even though the order wasn’t confirmed. I also tried reaching the branch (Jollibee Venice), but no one is answering or assisting with my concern. This is a complete waste of time and money.
12 people found this review helpful

Neil Bryner Quibuyen (N-Bry)
I have sent multiple requests to add my location that can be accessed by delivery in the app, but still no action for almost 3 years. The nearest jollibee store is already serving us delivery but only thru messenger chat, which is kind of a hustle coz I need to browse thru the app menu then go back to chat orders.