
Leo B
our area in tanauan batangas have always had delivery service since before internet was a thing. up until like a couple of years ago, ordering from the app was working perfectly fine. but when everything became even more accessible and convenient, we suddenly lost delivery services in the area?! not to mention we're surrounded by jollibee stores within 5km radius, AND another store nearby just opened recently! your app suck big time! we're not able to order online for more than a year already!!!
7 people found this review helpful
JFC Global Digital App Dev
December 19, 2025
Hi Leo,
Thank you for your feedback. We’ve shared this with our team to review and will work to improve the experience.

Huss MD
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worst service. I ordered via this app then made my payment via credit card. Payment went thru, then I cannot track my order after. Contacted the branch, but they cannot find or track any order I made. Tried refunding, but I was just kept being referred and transferred. Just said goodbye to my money after.
2 people found this review helpful
JFC Global Digital App Dev
December 22, 2025
Hi Customer,
We understand how concerning payment issues can be. Please contact our Customer Care team at https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order details so we can resolve this quickly. Thank you for letting us know — we’re here to help!

Clarence Carl Canlas
The updated app’s new delivery radius feature appears inconsistent with the previous version. I regularly place delivery orders, but the current radius now shows no available stores in my area, despite having two Jollibee branches located nearby. This change has made the app less reliable and inconvenient for frequent customers like myself.
9 people found this review helpful
JFC Global Digital App Dev
December 7, 2025
Hi Clarence,
We’re sorry to hear about your experience — that’s not what we want for our customers. Please reach out to our Customer Care team via https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order number so we can help resolve this quickly. We appreciate your feedback!