
tim s
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bumping up to 4🌟 because app to store transactions look flawless for delivery & pick up. some error on the status page; you may need to restart app, but orders go through & you can confirm with the msg text you'll get. you can help a senior with her order so 👍👍👍 ok app for delivery & pick up There are no discounted prices and perks. Best to stick to the McDonald's app, if that's what you want. "Free" offers on registration DON'T work.
4 people found this review helpful
JFC Global Digital App Dev
March 3, 2026
Hi Tims,
We know how frustrating that can be. Please reach out to our Customer Care team at https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order details so we can look into this and make things right. Thank you for your patience!

Aileen R
Since you deactivated the #87000 delivery hotline and focused on App Online , your service went from excellent to very poor. The store in Waltermart Makiling branch took so long to accept my order. No customer service! I have been calling the number of store as it's been 2 hours since I placed my order for breakfast, and still not accepted.Sad part is, it was gcash payment , already deducted and there is no cancel button. Also, I had a schedule order on Feb 21, up until, it's not yet delivered
3 people found this review helpful
JFC Global Digital App Dev
March 16, 2026
Hi Aileen,
We’re sorry to hear about your experience — that’s not what we want for our customers. Please reach out to our Customer Care team via https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order number so we can help resolve this quickly. We appreciate your feedback!

Jes Sie
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Don't use cashless payments on this APP. They'll steal your money. I canceled my 1st order with their store crew as I need to make changes on it. The crew agreed with it but I was charged for both. Worst-their CS don't reply to your email follow ups. Theres no option to cancel the order on the app once you place it so the order ends up on your completed order tab though you cancel it with their store crew and was not delivered. store crews and email CS are no help. They just take ur money.
3 people found this review helpful
JFC Global Digital App Dev
March 16, 2026
Hi Jes,
We understand how concerning payment issues can be. Please contact our Customer Care team at https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order details so we can resolve this quickly. Thank you for letting us know — we’re here to help!