
Daisuke Deathscythe
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Very poor service. The app doesn't cancel pending orders. I wouldn't even escalate to giving a poor review if it wasn't for me waiting to confirm for my order only to be cancelled 30mins later, like what kind of customer would even wait long for that. Customer Support in the app can't be called a customer support if it's only gratifying your store, what's the sense of "Customer Support" if it doesn't help your customers.
5 people found this review helpful
JFC Global Digital App Dev
January 24, 2026
Hi Daisuke,
We know how frustrating that can be. Please reach out to our Guest Experience team at https://www.jollibeefoods.com/contact-us with your order details so we can look into this and make things right. Thank you for your patience!

Jon Soriano
Extremely frustrating delivery! Placed an order at 12:54 PM and it didn't arrive until 1:36 PM. A 42-minute wait for 5 burgers is unacceptable, especially since I am less than a kilometer away from the branch. The app’s estimated delivery time is completely misleading and way off. It shouldn’t take nearly an hour to deliver a local order right around the corner. Fix your logistics and start giving honest ETAs! Very poor experience.
6 people found this review helpful
JFC Global Digital App Dev
February 1, 2026
Hi Jon,
We know how frustrating that can be. Please reach out to our Customer Care team at https://help.jollibee.com.ph/hc/en-us/p/contact-us with your order details so we can look into this and make things right. Thank you for your patience!

Jeschelle Manigos
A great app, but I experienced a problem, I ordered a meal at 1:27 am, it's already 2:40 am and it's still on the "looking for a rider" I'm hungry and disappointed with this, I cannot cancel my order due to some errors? tried calling the branch, but they didn't pick up, understandable since it's the day after the new year, hopefully other customers won't experience this. For now, my rating for this app is 3 stars.
28 people found this review helpful
JFC Global Digital App Dev
January 2, 2026
Hi Jeschelle,
Thank you for your feedback. We’ve shared this with our team to review and will work to improve the experience.