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It's user friendly and does what it is designed to do! It would be nice to be able to get both savings and account summary at a glance though! 1/9/24: I have been having issues with this app lately. It used to work flawlessly, but now it kicks me out frequently. It crashes regularly and tells me to check back later. The oversensitivity is becoming seriously annoying ! I hope they find a fix soon
8 people found this review helpful
Doesn't work depending where I am. I swear if there's a KeyBank anywhere near me the app won't load. There has been multiple times that I needed to check my account and I would try loading the app over and over again and it still wouldn't load. It would give me an error and tell me to try again. or it would say there is a problem on their end. I also have told Key Bank when I made my account to go paperless, and have set my app to go paperless and they still send me statements in the mail.
17 people found this review helpful
January 6, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at KeyBank_Help@KeyBank.com. Thank you. ^LH
In it's current state it's getting unusable. I've used it for about a year now and have dealt with minor bugs in the app, to the app crashing or freezing, and as of writing this the app is completely down for the second time in 2 days, a long with the website sign in. I love keybank, the customer service is second to none, but im glad I've started moving money away from those accounts.
22 people found this review helpful
October 12, 2023
Jack - We're sorry to hear about your experience with the app and we will ensure this feedback is relayed to the appropriate team. When this occurs, please force close out of the app and relaunch. You may also switch between WiFi/data as the app requires a strong signal. Email us at KeyBank_Help@KeyBank.com if we can assist further! Thank you. ^AS