R. Ade
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It's user friendly and does what it is designed to do! It would be nice to be able to get both savings and account summary at a glance though! 1/9/24: I have been having issues with this app lately. It used to work flawlessly, but now it kicks me out frequently. It crashes regularly and tells me to check back later. The oversensitivity is becoming seriously annoying ! I hope they find a fix soon
27 people found this review helpful
Dogz4D -
Doesn't work depending where I am. I swear if there's a KeyBank anywhere near me the app won't load. There has been multiple times that I needed to check my account and I would try loading the app over and over again and it still wouldn't load. It would give me an error and tell me to try again. or it would say there is a problem on their end. I also have told Key Bank when I made my account to go paperless, and have set my app to go paperless and they still send me statements in the mail.
36 people found this review helpful
KeyBank, N.A.
January 6, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at KeyBank_Help@KeyBank.com. Thank you. ^LH
A Google user
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With the update to Oreo on my V20, the Keybank app is constantly causing a "The Keybank app has stopped working" popup on my phone. This happens when I don't even have the app open. I have uninstalled and reinstalled multiple times. It will stop happening for a while, but then starts happening again in a few days. Once reinstalled, there are also frustrating loops in getting it set up again. For example, when I enable fingerprint ID, it always asks to set it up again next time the app is open. These problems have been ongoing, and it does not appear that Key is super-motivated to get them fixed.
4 people found this review helpful