![](https://play-lh.googleusercontent.com/a/ACg8ocKRiJ26qb_zDzlo3W9uQV62Py54mVyB1msn4lC1nu7KDFdf-w=s32-mo)
Ranitress King
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I have had this app for at least two years now, and I haven't had this many issues since its last update. I have been trying to reach out to app support.... crickets. I also have been trying to use my birthday rewards for several weeks....donut just swirls around and around. I signed into the app from my email to access my birthday rewards and to order a drink. I go to check out and the cart disappeared. I was able to get it back but I couldn't remove the items from the cart. Now points missing
11 people found this review helpful
Krispy Kreme
July 15, 2024
Oh no Ranitress King! Give us a call at 1-800-4KRISPY and we will get this all sorted out.
![](https://play-lh.googleusercontent.com/a-/ALV-UjX2D4SLYzA9yXn2KWb32XPms3pDyiwd12vQLsQQSqrJHNSnQ8Sa=s32)
Christina Wanko
Created account a week ago, wouldn't work to add points upon purchase. Tell me to take the receipt, add points a few hours after purchase. I try to log in to add points, says, address already in use. Duh! For me, that's why I'm trying to use it to log in! I tried: close out-reopen, uninstall-reinstall, power off phone-power back on, every variation of the steps. Can't log back in. Next day, logged in. Error in adding points, try again later. If problem persist contact customer service-by mail.
87 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Before the app was updated & maybe the 1st month with the updates, I never had any issues. After that, it sucked! I can't use the fingerprint to sign in, it just keeps swirling around. If I sign in without the fingerprint, all it shows is the menu. It keeps saying, "Uh oh! There could be a dozen reasons why we can't connect to our servers. Please try again later." when I select anything else on the app. It's been saying that since 2018 & I have uninstalled & installed multiple times. I'm over it!
459 people found this review helpful