Mercedes me (USA)

Mercedes-Benz USA, LLC

About this app

Designed for Mercedes-Benz owners, the Mercedes me app lets you manage your vehicles on-the-go, from scheduling service, to making payments, to getting assistance at the push of a button.

For 2018 and Prior Models*
• Start the engine
• Lock or unlock the doors
• Locate and monitor your vehicle
• Send an address to your navigation
• Activate the horn and lights
• Add custom widgets to your home screen

For All Models*
• Schedule service
• Make payments to Mercedes-Benz Financial Services
• View your contract, statements and transactions from MBFS
• View manuals and how-to videos
• View recent activity and get notified of updates and offers
• Get help from a Product Concierge
• Access Roadside Assistance
• Discover exclusive perks at partner resorts
• See the lastest news from Mercedes-Benz

*Features are subject to vehicle hardware and network coverage. Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes me connect services. Check with your dealer for details.

Ratings and reviews

This app has very limited features and is inferior to the apps of other luxury vehicles and even non- luxury vehicles. For the price of Mercedes vehicles, these luxury features should be top notch and free for the entire length of ownership. There should not be a trial period for luxury. Honestly, the remote start should not be something only accessible through an app. Very disappointing.

Almost NEVER remote starts the car. Less than 2% success rate. Always has "an error has occurred." You would think with how someone the car is, they would have a better system. Aside from lack of remote connection to the car for ANY use, the app itself constantly logs you out and won't let you log in again. Garbage. I love my car, but would almost consider getting something different just because of loss of some of these functions associated with this app. If I can't use the functions on the car I'm paying for, then they are worthless

What a complete dumpster fire of an app. I can't believe MB is even associated with this abject failure. I can't get anything to work with this app 100% of the time. The remote start takes forever if it decides to work at all. The lock/unlock feature is highly unreliable (9/10 times it fails to open the car.) The vehicle locate comes back with a "The locate feature is currently unavailable" error 95% of the time when I can visually see the car parked outside. (I would hate to have to rely on this app in the event of an emergency.) I have never been successful, when I try and use the Send 2Benz feature with destinations pulled and sent to the car from my Android phone. Wad this up, toss it in the rubbish bin and start from scratch. If I were the developer of this app, I would be hanging my head in shame.

What's new

We are continually working on further improving the Mercedes me App and therefore undertake regular app updates. This update encompasses the following changes:
- Accessibility improvements
- General bug fixes